Subject: Note Added - [#4808021] Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 06:30:06 +0000

Hi ,    SridharKatta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4808021    Subject:  Re: We’ve received your return request.   Requester: Saritha Sivasankaran    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAMEA97F040F5A540909A20C6605A92D61F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sameer Hasan</span></a>, please help them to get the POD</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Sridhar.katta</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE – ECOM Ops</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'> Mobile : +971581108124</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:</span>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Sanket Sable &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 5, 2022 2:07 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Sridhar Katta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4808021] - Re: We’ve received your return request.</div>
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<div class="MsoNormal">+<a id="OWAAME18DCBDD5B564F2BAF9F6A22855B439A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sridhar Katta</span></a> please check for POD</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, September 4, 2022 11:59 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4808021] - Re: We’ve received your return request.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"><br>
Hope you are doing well. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"><br>
With reference to the order number: 9584042742 AWB: FP082922001346 - FP082822003412 </span></div>
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Order has been marked as delivered and customer is reporting not receiving this order. We have already checked with courier and as per them order has been delivered and we have requested for POD but all we got is DELIVERED . We re-confirm with the customer
 but he denied. The customer contacted us regarding this issue on Aug 30, 2022. We re-confirm on Sep 2, 2022.<br>
Customer is shopping with us since 10/11/2020 and has 20 completed. with purchase of 2500 AED.<br>
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The order against which customer is denying receiving is worth AED 125<br>
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Kindly provide us a refund approval for this so we can close this case asap. </span></div>
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Thank you for your help! </span></div>
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CS Regards, ​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mohamed.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4808021:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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