Subject: New Reply Received - Order number 8184261668
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 06:55:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order number 8184261668  Ticket comment <div>Thank you for confirming you received our email.</div>
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<div class="">We would like the new mattress to be delivered TODAY.</div>
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<div class="">Further to our email we like to highlight that we ordered a BROWN bed and the color of the bed that was delivered was GREY.</div>
<div class="">This mistake was pointed out to the delivery man and he indicated that the barcode used for both beds is the same. </div>
<div class="">However, the description of the colors is different between the online and item delivered as unfortunately NO BROWN BEDS are actually available in Kuwait.</div>
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<div class="">We ordered the items on Tuesday the 30th of August expecting the delivery yesterday Saturday 3rd of September.</div>
<div class="">We waited for 4 DAYS for the delivery and the packaging of the delivered mattress was torn at 3 different locations indicating mishandling of the item by company personnel. </div>
<div class="">Further to that, customer service staff suggested we return the mattress for a refund and ordering again which would take ANOTHER 4 DAYS to deliver.</div>
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<div class="">We demand the delivery of a new undamaged mattress TODAY at the latest.</div>
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<div class="">This low level of customer service can only be mended by swift resolution of the issues at hand to encourage us to continue shopping at your websites and stores.</div>
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<div class="">Best,</div>
<div class="">Ahmad  </div>
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<div>On 4 Sep 2022, at 02:18, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class=""><div dir="ltr" class="">Hi Ahmadanni,<br class=""><br class="">Thank you for reaching out to us and giving us the opportunity to serve you.</div></div>
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<div class="">We sincerely apologize for any inconvenience caused, <br style="box-sizing: border-box" class=""><br style="box-sizing: border-box" class="">We have forwarded your query concerning order number 8184261668 to the concerned team and we will be in touch with you ASAP to assist you in resolving this issue.</div>
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<div class="">We request you to please allow us some time so that we can work on this and do the needful.</div>
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<div class="">We appreciate your patience.</div>
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<div class="">Your Friends,</div>
<div class="">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4820639