Subject: [JIRA] (REL-157736) The customer is unable to reset his password.
From: "Lakshmi (Jira)" <[email-masked]>
To: "mohammad.musaed" <[email-masked]>
Date: Sat, 03 Sep 2022 07:44:30 +0000

Lakshmi *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-157736 The customer is unable to reset his password. 

Lakshmi *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMGQxYTI0NTBiMzFjNGMxMDg2Yzk1ZDExOTk1OGZlZDAiLCJwIjoiaiJ9 )

/

REL-157736 ( https://landmark.atlassian.net/browse/REL-157736?atlOrigin=eyJpIjoiMGQxYTI0NTBiMzFjNGMxMDg2Yzk1ZDExOTk1OGZlZDAiLCJwIjoiaiJ9 )

The customer is unable to reset his password. ( https://landmark.atlassian.net/browse/REL-157736?atlOrigin=eyJpIjoiMGQxYTI0NTBiMzFjNGMxMDg2Yzk1ZDExOTk1OGZlZDAiLCJwIjoiaiJ9 )
Updates
Lakshmi 11:41 am GST Status: Work In Progress Reassigned for clarity Assignee: Lakshmi Apoorv Joshi
Comments
Lakshmi 11:41 am GST

Hi @Apoorv Joshi We dont see any issue with the customer’s account .

Kindly ask the customer to clear the app cache and cookies. Uninstall and install the latest version.

If the issue still persists, please get back to us with the below details:

Mobile platform :

Connectivity :

Mobile device/model :

Error page details :

App version :

View issue ( https://landmark.atlassian.net/browse/REL-157736?atlOrigin=eyJpIjoiMGQxYTI0NTBiMzFjNGMxMDg2Yzk1ZDExOTk1OGZlZDAiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )