Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 07:17:30 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Dear Tawfik,</div>
<div dir="ltr">I hope you are doing fine.</div>
<div dir="ltr">Please find the attached pictures as your reference.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODEzMzY5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tuBWDb3gUggu2swZ17pi33AXYR-gihOIZoggNNUOs10" data-id="2043378133699" alt="image1.jpeg" id="9B786B29-C87D-4A12-9452-D341E48BF18E"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODEzMzcwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4hPfnGh2BYQwKMuTEBaYddJQZJ2PBI4Wm_HuoRCnzHA" data-id="2043378133700" alt="image2.jpeg" id="C064B7D0-3D78-4004-9853-F81B8D69402E"><br>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Dr. Tasmina Mahbub </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Sep 2022, at 20:28, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4813036</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4813036<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Tasmina,<br>
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<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
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<span rel="tempredactor" style="font-size: 14px">Thank you for reaching out us.</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">We would request you to provide us some snapshots of the wrong item you received.</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> We look forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, "> Your friends,</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4813036