Subject: New Reply Received - Conversation with israa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Sep 2022 00:06:48 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Conversation with israa  Ticket comment <div>No one contacted me regarding the return yet and i was informed to add my address to the sent link but it’s not working at all so is it okay if you guys add it? 
</div>
<div>
<br>
</div>
<div>The address: sharjah - nasseryah area - abdullah al akhmashi street - villa 7 - near creek supermarket <br>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Sep 2022, at 2:22 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4792344</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Israa,<br>
<br>
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Thank
 you for contacting us.</span><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">We
 sincerely apologize for any inconvenience caused, </span><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<span dir="ltr" style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">We
 have escalated your issue to the concerned team to make sure that will not happen in your future purchases ,the return request has been made to your order number (9583557185</span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">)</span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">,
 and you will be contacted within 2-5 working days. Please inform us if you are not contacted within this period.</span>
</div>
<div>
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, " dir="ltr">Please
 check your email and fill in the address details.</span><br>
</div>
</div>
<div dir="ltr">
<div>
<div style="box-sizing: border-box; word-break: break-word">
<div style="box-sizing: border-box; word-break: break-word">
<div>
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Thank
 you for cooperating with us.</span><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Do
 not hesitate to contact us if you have any other inquiries.</span><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Your
 friends</span><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Support
 Team</span>
</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word">
<br style="box-sizing: border-box">
<br style="box-sizing: border-box">
</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word">
<div style="box-sizing: border-box; word-break: break-word">
<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4792344