Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 19:08:18 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Your policy is the worst I came across so far. I will make sure not to shop in your store anymore <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Thursday, September 1, 2022, 10:03 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Gehan,<br><br>​Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>​We sincerely apologize for any inconvenience caused, <br><br>We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.</div>
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<div dir="ltr">As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.<br><br>Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4800482