Subject: Note Added - [#4792344] Conversation with israa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 31 Aug 2022 07:26:41 +0000

Hi ,    Mohamed Rifnaz added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4792344    Subject:  Conversation with israa   Requester: Israauni98    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Return request approved
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please send the complete order items to the Lifestyle office
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Further please provide customer contact details for further clarification</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">As an inconvenience caused, please provide an AED 100 gift voucher
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks</span></div>
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<b><span style="font-size:14.0pt;color:#2EB89C;letter-spacing:3.0pt">MOHAMED<br>
RIFNAZ</span></b><span style="font-size:11.0pt"></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Assistant</span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'> Category</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>
 Manager – </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Beauty</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>      </span></b><a href="https://www.facebook.com/lifestylegulf" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#337AB7;text-decoration:none'><img width="29" height="29" style="width:.302in;height:.302in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Njg4OTM0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-jX_jWmJYYzDBFrX-c2mSuJioMJJKWkjrTfNiGXVNUo" data-id="2043376889346" alt="signature_679768646"></span></a><b><span style='font-family:"Arial",sans-serif;color:black'>    </span></b><a href="https://instagram.com/lifestylegulf" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#337AB7;text-decoration:none'><img width="29" height="29" style="width:.302in;height:.302in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Njg4OTM0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zZx4BhOH7iC8ug45zYreFiqewYgJRxd0N6iUvHA9BNc" data-id="2043376889349" alt="signature_37366196"></span></a><span style="font-size:11.0pt"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>      </span></b><a href="https://www.youtube.com/lifestylegulf" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#337AB7;text-decoration:none'><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Njg4OTM1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KN5_OAt6l0UtsURfZX7Gf0bdOYfth7wIHl4ndUO4xzQ" data-id="2043376889351" alt="signature_1096806363"></span></a><b><span style='font-family:"Arial",sans-serif;color:black'>    </span></b><a href="https://www.twitter.com/lifestylegulf" target="_blank" title="https://www.twitter.com/lifestylegulf" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#337AB7;text-decoration:none'><img width="29" height="29" style="width:.302in;height:.302in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Njg4OTM1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jb24c_XJd0uYB1rxi1YWovoyUuZZkfRpsGRMcytR7tQ" data-id="2043376889353" alt="signature_43545779"></span></a><span style="font-size:11.0pt"></span>
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<span style='font-family:"Arial",sans-serif;color:#444444'><img width="174" height="88" style="width:1.8125in;height:.9166in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Njg4OTM1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GqI0w-6VVU4r7s4ckd4yHyOcufOUFL7AeDqy4ySmnn0" data-id="2043376889355" alt="[email-masked]"> </span><span style="font-size:11.0pt"></span>
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<b><span style='font-family:"Arial",sans-serif'>M:</span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'> 00971 54 584 1314<br>
</span><b><span style='font-family:"Arial",sans-serif'>T:  </span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'> 00971 4 517 6586</span><span style="font-size:11.0pt"></span>
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<b><span style='font-family:"Arial",sans-serif'>A:              </span></b><span style='font-family:"Arial",sans-serif'>17<sup>th</sup> Floor </span><span style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt">    Dubai Marina</span>
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<span style='font-family:"Arial",sans-serif'>PO Box 34425</span><span style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt"><a href="http://www.lifestyleshops.com/" title="http://www.lifestyleshops.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0563C1'>www.lifestyleshops.com</span></a></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 30 August 2022 at 8:51 PM<br>
<b>To: </b>Mohamed Rifnaz &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc: </b>Wajeeha Arshi &lt;[email-masked]&gt;, Shaffy Bansal &lt;[email-masked]&gt;, Nancy Tannous &lt;[email-masked]&gt;, Sundeep Khanna &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4792344] - Conversation with israa</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi  Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The customer wants to return all the items on order 9583557185 he is saying all products are fake</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 30 Aug at 11:55 AM
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Segoe UI",sans-serif'>Dear Team,</span></div>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Segoe UI",sans-serif'>With regards to subjected concern,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Segoe UI",sans-serif'>We would like to get the products which the customer received for further investigation
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<span lang="EN-US" style='font-size:11.0pt;font-family:"Segoe UI",sans-serif'>Kindly arrange same
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<b><span style="font-size:14.0pt;color:#2EB89C;letter-spacing:3.0pt">MOHAMED<br>
RIFNAZ</span></b><span style="font-size:11.0pt"> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Assistant</span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'> Category</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>
 Manager – </span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Beauty</span><span lang="EN-US" style="font-size:11.0pt">
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<b><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>M:</span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'> 00971 54 584 1314<br>
</span><b><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>T:  </span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'> 00971 4 517 6586</span><span style="font-size:11.0pt">
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<b><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>A:              </span></b><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>17<sup>th</sup> Floor </span><span style="font-size:11.0pt">
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<span style="font-size:11.0pt"><a href="http://www.lifestyleshops.com/" title="http://www.lifestyleshops.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>www.lifestyleshops.com</span></a>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:
</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 30 August 2022 at 11:23 AM<br>
<b>To: </b>Mohamed Rifnaz &lt;[email-masked]&gt;<br>
<b>Subject: </b>FW: [#4792344] - Conversation with israa</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Segoe UI",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, August 30, 2022 1:40 AM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4792344] - Conversation with israa</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><i><span lang="EN-US" style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement Refund approval</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date : Aug 25, 2022</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 9583557185</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Tracking ID: 958355718599990001</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Total value: 192</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Concept: LIFESTYLE </span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: As per the customer  said "ve been using these products for so long i used to get them from uk but when i saw that you guys provide them I
 immediately got them but unfortunately it’s completely different than the one i use the original ones! The ordinary products in your website is actually fake "</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>. So kindly check the issue and provide us with the approval for the customer to  retune  the items as all items re non-returnable .</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Case History: </span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Customer's history : The customer is with us since11/22/21.</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance required : We request you to check the issue and provide us with a refund approval to return the items for the customer so we can resolve the issue
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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