Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 18:15:38 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9583970410 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8126342878            09:56 PM, 29th Aug                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:57 PM, 29th Aug                     hi                    Kindly change my delivery address           09:58 PM, 29th Aug                   Mohammed                   Could you please confirm if you want to change the address on the same city?           09:59 PM, 29th Aug                     hi                    To my office address DIP-1           09:59 PM, 29th Aug                     hi                    YES IN DUBAI DIP 1           10:00 PM, 29th Aug                     hi                    BRIGHT RIDERS SCHOOL DUBAI           10:01 PM, 29th Aug                     hi                    DIP -1           10:01 PM, 29th Aug                     hi                    Have you updated my address           10:02 PM, 29th Aug                   Mohammed                   We request you to please inform the courier partner your new location once he contact you           10:02 PM, 29th Aug                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           10:04 PM, 29th Aug                     hi                    I have told him today but he said you request for change of addresss.           10:04 PM, 29th Aug                     hi                    Where i can write request assist me           10:05 PM, 29th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:05 PM, 29th Aug                     hi                    Ok..           10:06 PM, 29th Aug                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           10:10 PM, 29th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4797184