Subject: Ticket Assigned - Conversation with israa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Aug 2022 21:43:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with israa israa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  israa Bot:  Hi Israa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557646407            01:27 AM, 29th Aug                     israa                    Okay           01:27 AM, 29th Aug                   Mohammed                   Hi Israa  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:28 AM, 29th Aug                     israa                    Will it takes so long?           01:29 AM, 29th Aug                   Mohammed                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.   ·You can contact our customer support team on 800-xxxx to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           01:30 AM, 29th Aug                     israa                    Hey Mohamed           01:30 AM, 29th Aug                     israa                    The problem is i placed an order and I wanted to return it because I believe the item is fake           01:30 AM, 29th Aug                     israa                    And I called the customer service number and the lady told me to send a proof           01:30 AM, 29th Aug                     israa                             01:31 AM, 29th Aug                   Mohammed                   This  is the order number 9583557185           01:31 AM, 29th Aug                     israa                             01:31 AM, 29th Aug                     israa                    The last order           01:31 AM, 29th Aug                     israa                    The serum usually clear just like water           01:31 AM, 29th Aug                     israa                    I got it before from uk and it wasn’t like this at all           01:32 AM, 29th Aug                     israa                    I would like to return the whole order I can’t use any fake products on my face           01:32 AM, 29th Aug                   Mohammed                   We apologize for that. as per the system the items on your order are non- returnable only in case fi it's damaged           01:32 AM, 29th Aug                     israa                    Well it’s fake           01:33 AM, 29th Aug                     israa                    I can raise a complaint in customer rights!           01:33 AM, 29th Aug                     israa                    This is a fake skin care products           01:33 AM, 29th Aug                     israa                    Do you expect me to use it while it’s fake? What if some allergies happened to my skin?           01:33 AM, 29th Aug                     israa                    A fake product is even worse than a damaged one           01:34 AM, 29th Aug                     israa                    Plus the applicator is broken!!!           01:34 AM, 29th Aug                     israa                    Technically it’s damaged           01:34 AM, 29th Aug                   Mohammed                   All the items are in our website and app are original,but could you please share the item name that you are facing an issue with and photos that show the issue so we can check with our team           01:35 AM, 29th Aug                     israa                    It’s not           01:35 AM, 29th Aug                     israa                    the ordinary niacinamide           01:35 AM, 29th Aug                     israa                    I have the original product even the container is different!!!           01:36 AM, 29th Aug                     israa                    I sent you the pics already           01:36 AM, 29th Aug                     israa                    ??           01:37 AM, 29th Aug                     israa                    I’m sorry but this supposed to be a live chat           01:37 AM, 29th Aug                     israa                    You’re taking forever to reply and literally you’re reply with one sentence or a copy paste text???           01:38 AM, 29th Aug                   Mohammed                   could you please share the item name           01:38 AM, 29th Aug                     israa                    I did already           01:39 AM, 29th Aug                     israa                    Can u focus?           01:39 AM, 29th Aug                     israa                    What kind of service is this???           01:39 AM, 29th Aug                   Mohammed                   We sincerely apologize for any inconvenience caused,  we will escalate your issue to the concerned team to solve it asap           01:40 AM, 29th Aug                   Mohammed                   Is there anything else I can help you with?           01:40 AM, 29th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:42 AM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4792344