Subject: Note Added - [#4767289] Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 26 Aug 2022 09:24:17 +0000

Hi ,    mayur added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4767289    Subject:  Feedback or suggestions   Requester: Misbahnadeem    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Team,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
FYI..</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; font-family:Calibri,Helvetica,sans-serif">
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"></div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt"><span style="background-color:rgb(255,238,148)">Mayur Hotwani</span></span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Area Manager</span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Landmark Group, MAX Fashions </span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Mobile: +971-56-408-3951</span></font></span></font><span style="font-size:10pt; font-family:Verdana,sans-serif"> </span>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Email:
<span style="background-color:rgb(255,238,148)">[email-masked]</span></span></font></span></font>
</div>
<div style='color:rgb(33,33,33); font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,serif,EmojiFont; font-size:15px; margin:0px'>
<font><span style="font-size:12pt"><font><span style="font-size:10pt">Web:   </span></font><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><font><span style="font-size:10pt">http://maxfashion.com/</span></font></a></span></font>
</div>
<br>
<div style="margin-top:0px; margin-bottom:0px"></div>
</div>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Rahim Machiwala &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 26, 2022 12:06 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4767289] - Feedback or suggestions
</div>
<div> </div>

<div lang="EN-US" style="word-wrap:break-word">
<div class="x_WordSection1">
<div class="x_MsoNormal">Hi Mayur,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Please see the feedback from Ravindra.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards</div>
<div class="x_MsoNormal">Rahim</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Ravindra Chaturvedi &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, August 26, 2022 10:45 AM<br>
<b>To:</b> Rahim Machiwala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4767289] - Feedback or suggestions</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div>
<div>
<div class="x_MsoNormal">Hi Sir,</div>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
<div>
<div class="x_MsoNormal">I have discussed with customer regarding this complain, the discounts she wanted to avail have already been availed by her yesterday, she had raised a concern of not being treated well by cashier, she highlighted that cashier was judging
 her based on the outfit she was carrying, she mentioned that she was treated well while she was wearing Abhaya on her second visit but during first visit cashier didn’t support to avail discount, and had arguments when she wanted to know employee name to raise
 a complaint,</div>
</div>
<div>
<div class="x_MsoNormal">Since she is regular customer to madina mall, she will be visiting store again, I will meet the customer myself and ensure she is happy with services in our store,</div>
</div>
<div>
<div class="x_MsoNormal">Will also have discussions with the staff she had complained for and guide him on customer service improvement requirements.</div>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
<div>
<div class="x_MsoNormal">Regards </div>
</div>
<div>
<div class="x_MsoNormal">Ravindra </div>
</div>
<div id="x_ms-outlook-mobile-signature">
<div>
<div class="x_MsoNormal"> </div>
</div>
<div class="x_MsoNormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
</div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="x_divRplyFwdMsg">
<div class="x_MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Rahim Machiwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 26, 2022 9:59:43 AM<br>
<b>To:</b> Max Madina &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravindra Chaturvedi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4767289] - Feedback or suggestions</span> </div>
<div>
<div class="x_MsoNormal"> </div>
</div>
</div>
<div>
<div>
<div class="x_xmsonormal">Hi Ravindra,</div>
<div class="x_xmsonormal"> </div>
<div class="x_xmsonormal">Please call the customer and understand the concern.</div>
<div class="x_xmsonormal"> </div>
<div class="x_xmsonormal">Kindly update me once you have a discussion with the customer and find possible solution to resolve the issue.</div>
<div class="x_xmsonormal"> </div>
<div class="x_xmsonormal"> </div>
<div class="x_xmsonormal">Regards</div>
<div class="x_xmsonormal">Rahim</div>
<div class="x_xmsonormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_xmsonormal">
<b>From:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, August 25, 2022 6:06 PM<br>
<b>To:</b> Rahim Machiwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: [#4767289] - Feedback or suggestions</div>
</div>
</div>
<div class="x_xmsonormal"> </div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black">Dear Rahim,</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black">Please discuss and revert on this issue.</span></div>
</div>
<div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div id="x_x_Signature">
<div>
<div id="x_x_divtagdefaultwrapper">
<div>
<div class="x_xmsonormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121; background:#FFEE94'>Mayur Hotwani</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Area Manager</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Landmark Group, MAX Fashions </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Mobile: +971-56-408-3951 </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Email:
<span style="background:#FFEE94"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span></div>
</div>
<div>
<div class="x_xmsonormal">
<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Web:   </span><span style="font-size:12.0pt; color:#212121"><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>http://maxfashion.com/</span></a></span>
</div>
</div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
</div>
</div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="x_x_divRplyFwdMsg">
<div class="x_xmsonormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, August 25, 2022 3:11 AM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4767289] - Feedback or suggestions</span> </div>
<div>
<div class="x_xmsonormal"> </div>
</div>
</div>
<div>
<div><b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b></div>
<div>
<div>
<div>
<div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt"> </span></div>
</div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Hi Team,</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Subject: staff complaint</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Details :" Dear Max, As I have purchased from max from above then 200 dhs and i was trying to make the staff understand that there is offer applied on that is discounted either EK platinum
 or Fazaa, But the Staff had kept on denying and show mw the offer things which was kept there , if there is a Bundel offer of max that is not our concern we had got it from different shelf the Items, I will share my Receipt number I would really like to take
 an action against the staff which had led me to the wrong information , and revert me back as earlier so I can apply the discount on the purchase as the return policy is within 7 days. And main usually staff do wear their name plate as far as i have seen in
 all the outlets , But when I had ask the staff for my reference his Name he refused to tell and start doing argument for not mention the name to me and stuff , so I discontinue the talk and walk away as the staff behavior was not satisfied with me for the
 right information first and they argue for the name batch"</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Store name : Max Madina Mall<br>
Date of purchase: 22nd August 2022  </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Invoice number : 60066101600320220822</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Customer mobile number :0567448187</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Name: Misbah</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">Regards,</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:10.5pt; color:#183247">M.T</span></div>
</div>
</div>
<div class="x_xmsonormal">
<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>4767289:1125156</span><span style="font-size:10.5pt">
</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>