Subject: Note Added - [#4749783] Order Number 9582713084 Exchange Request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 11:03:10 +0000

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4749783    Subject:  Order Number 9582713084 Exchange Request   Requester: micheal georgy    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM44E8ED4791D240B5930317287F533385" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Plz provide the video.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh Lama</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
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</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971559676310
</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971543097510</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 23, 2022 9:42 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4749783] - Order Number 9582713084 Exchange Request</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-family:-apple-system">Urgent reminder.</span></strong> </span></div>
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Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : Aug 18, 2022<br>
Order ID:9582713084  <br>
Item ID:  163077594<br>
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Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on 19/08/22 but the item which they received bassinet shadow is not fixing properly. customer also provided us the video of  item. <br>
Now customer is asking for exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,<br>
Tawfik.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 21 Aug at 10:32 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update on this.</span></div>
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Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : Aug 18, 2022<br>
Order ID:9582713084  <br>
Item ID:  163077594<br>
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Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on 19/08/22 but the item which they received bassinet shadow is not fixing properly. customer also provided us the video of  item. <br>
Now customer is asking for exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tawfik.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 19 Aug at 6:25 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  WWD DAMAGED ITEM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Aug 18, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:9582713084  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID:  163077594</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Damaged Item Received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that he/she received the item on 19/08/22 but the item which they received bassinet shadow is not fixing properly. customer also provided
 us the video of  item. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Huma Sayed</span></div>
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