Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 09:01:15 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re:   Ticket comment <img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NDU0NjIxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MeB5I6m1YDCx9A-fcoPjwOMXbrYdYyRiDXDn4NKPOFw" data-id="2043374546210"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 23 Aug 2022, at 9:23 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4762964</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4762964<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
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<span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Najia,</span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Thank you for getting in touch with us. </span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, ">We would be happy to help you. However for us to check and investigate, we would need some more information. </span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">Please provide us with exact voucher so we can check and further assist you.</span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Looking forward to hearing from you.</span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Your friends,</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4762964