Subject: Ticket Assigned - Conversation with sally
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 22:07:32 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sally sally                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sally Bot:  Hi Sally ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544736227            01:59 AM, 24rd Aug                   Mohammed                   Hi Sally  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:01 AM, 24rd Aug                     sally                    Hi           02:02 AM, 24rd Aug                     sally                    I have a  problem with my last order           02:03 AM, 24rd Aug                   Mohammed                   This  order number 9582779224           02:03 AM, 24rd Aug                     sally                    I requestes a return for 3 p           02:03 AM, 24rd Aug                     sally                    Yes           02:03 AM, 24rd Aug                   Mohammed                   دقيقة من فضلك ليتم التحقق إبقى معنا           02:03 AM, 24rd Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:03 AM, 24rd Aug                     sally                    Sure           02:04 AM, 24rd Aug                   Mohammed                   We sincerely apologize for any inconvenience caused, we will escalate your issue to process the refund asap and will update you by details via email [email-masked]           02:05 AM, 24rd Aug                   Mohammed                   Is there anything else I can help you with?           02:05 AM, 24rd Aug                     sally                    Thanks           02:06 AM, 24rd Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:07 AM, 24rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4769160