Subject: New comment - [#4675756] Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 17 Aug 2022 06:08:50 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE   Comment added by : Ahmed Ali MohamedAttala Abdel Salam  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear team</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Already a pending had been raised same day of delivery ,</div>
<div></div>
<div class="MsoNormal">I’ve contacted the customer and the issue will be resolved today as on 17/08/2022</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><img width="832" height="394" style="width:8.6666in;height:4.1041in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MjA2ODQzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DtM6Fl23uz-7xkEKqVPEJSLZkslYtECBlYxDD7T_jFU" data-id="2043372068433"></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards </div>
<div></div>
<div class="MsoNormal">Ismail</div>
<div></div>
<div class="MsoNormal">Ahmed Ali (on vacation)</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Bharathi Kumar &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, August 17, 2022 8:28 AM<br>
<b>To:</b> Murugapandian Mani &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; [email-masked]; Arunava Mitra &lt;[email-masked]&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Delivery</div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Dear Team,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Today our Customer care team <a id="OWAAM1ED676706B4341CDBA665E0F9D4B145C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmed Ali MohamedAttala Abdel Salam</span></a> will contact to the Customer, then we will arrange the team for Rectification.
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div class="MsoNormal">
<u><span style='font-family:"Baskerville Old Face",serif'>BEST &amp; REGARDS</span></u><span style='font-family:"Baskerville Old Face",serif'> :</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Baskerville Old Face",serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Baskerville Old Face",serif'>VINOTHKUMAR  BHARATHI</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, August 17, 2022 8:04 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bharathi Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Delivery</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Dear Vinodh</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Pls respond on this below concern.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Regards/Mani</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 16, 2022 10:14 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Delivery</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAM247BC17A4E8141D095D8B88D7AB32E0B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM147545D2C0F8409D908956082F4D55AD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Please assist with the collection ASAP as the customer is complaining.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 16, 2022 11:03 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Delivery</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
<br>
A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
<br>
Delivery</span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order id : 8178458481</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item id : 161191213 - - Jen Serving Trolley</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order  date : Jul 14, 2022</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per the customer, the item that he received ,there is missing part from it "glass". Please contact the customer and send the missing part asap  .</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">M.T</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="https://helpae.homecentre.com/helpdesk/attachments/2043366112117" rel="noreferrer">f93563b5-20f4-43af-bcc5-946482c99c25.mp4</a><br>
2. <a href="https://helpae.homecentre.com/helpdesk/attachments/2043366112118" rel="noreferrer">a9b987fa-ec40-4e57-9db0-59a0530ef82f.mp4</a>
<br>
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4675756" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4675756</a>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>