Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 09:38:41 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Hi,
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<div>You confirmed that the issue will not happen again and I placed the order again yesterday and requested the same launch bag.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTY4Mzk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OuFHIkjSSZnsWNDrZOd_wWZWbW1sWakE8fDptpi3cK8" data-id="2043371683952"><br>
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<div> but the same issue occurs!!! They send me the same pecil case instead of the launch bag!!!</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTY4Mzk1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g1ocTQZlun_AgGhMuWc5q7HFkVpGw-ljZHrdXNwBEXY" data-id="2043371683954"><br>
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<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; -webkit-text-size-adjust: auto">
<span class="s1">Needless to say I am quite disappointed as I have expected a much higher level of service from your company.</span>
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<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; -webkit-text-size-adjust: auto">
<span class="s1">I hope that you will deal with this lapse in customer service accordingly and I request you to send the requested launch bag.</span>
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<span class="s1">Regards,</span>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Aug 2022, at 3:59 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Elham,<br>
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Thank you for contacting us again.<br>
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Please accept our full apology for this inconvenience and for this mistake that was made by us during the preparation of the order to be sent, and we apologize to you for not being able to deliver the correct item as the replacement options or deliver the items
 again after delivering the orders options are not available for us , so we kindly ask you to return ​the item and place a new order for the same item and we assure you that we will deliver it as it should and within the  specified time frame.<br>
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​We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply with the basic standards related to delivering the orders but we would like to inform you that necessary actions will be taken not to repeat
 this experience in your future purchases.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Again, please accept our sincere apologies for this.<br>
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Feel free to contact us for further assistance.<br>
<br>
Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4730815