Subject: Re: [#4391743] - Defect product
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 04:59:21 +0000

Hi Mohammad Tawfik,  ￼we are try to contact with the Customer- 66206192. but The Customer Not Reachable and Switched off.     
                           
                            On
                            Mon, 1 Aug at  2:02 PM
                            ,  Home Centre UAE <[email-masked]>  wrote:
                             
 Dear Akshay  

   
 Any alternative contact number or mode available  

   
 
 Regards 

   
 Reddy Prasad 

 

 

 

 From: Arunava Mitra <[email-masked]>
 
Sent: Sunday, July 31, 2022 11:39 AM 
To: Reddy Prasad <[email-masked]>; Akshay Berry <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Murugapandian Mani <[email-masked]>; Asick Kadher <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]>; [email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>;
 Wasim Qureshi <[email-masked]>; Geetanjali Gadpelly <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 8159962300 

 
   
 Dear Sir 

   
 We have tried multiple times but unable to contact the customer from our end 

   
 Regards 
 
 Arun 

   

 
From: Reddy Prasad  
Sent: Sunday, July 31, 2022 11:16 AM 
To: Akshay Berry <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Murugapandian Mani <[email-masked]>;
 Arunava Mitra <[email-masked]>; Asick Kadher <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]>;
[email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>;
 Wasim Qureshi <[email-masked]>; Geetanjali Gadpelly <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 8159962300 

 

 Hi Arunava 

   
 Please confirm if this issue is closed.  

   
 
 Regards 

   
 Reddy Prasad 

 

 
 
From: Akshay Berry <[email-masked]>
 
Sent: Friday, July 29, 2022 2:41 PM 
To: Mohamed Shabaz Khan <[email-masked]>; Murugapandian Mani <[email-masked]>; Arunava Mitra
 <[email-masked]>; Asick Kadher <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]>;
[email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>;
 Wasim Qureshi <[email-masked]>; Reddy Prasad <[email-masked]>; Geetanjali Gadpelly <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 8159962300 

 

 
@Arunava Mitra

@Asick Kadher, 

   
 Update if issue is resolved, customer keeps chasing us. 

   
 Order ID: 8159962300 
 
 Item: 163819805 - - Bloom 3-Seater Faux Leather Corner Sofa Bed 

   
 Regards, 

 

 
 
 Akshay Berry 

 
Vendor Support & Escalations Specialist

 
 T: +971 4 5172125 

 Landmark Group HQ, Marina, Dubai, UAE 

 

 

From: Md Ansari1 <[email-masked]>
 
Sent: Tuesday, June 28, 2022 4:36 PM 
To: Akshay Berry <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Murugapandian Mani <[email-masked]>;
 Arunava Mitra <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]>;
[email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 8159962300 

 

 
Dear @Mohamed Shabaz
 Khan

 

 
 Will update you very soon.  

 

 

   

   
 
 Best Regards & Thanks, 

 
MD ALAMGIR ANSARI

 

   

 
 
From: Akshay Berry <[email-masked]>
 
Sent: Monday, June 27, 2022 2:01 PM 
To: Mohamed Shabaz Khan <[email-masked]>; Md Ansari1 <[email-masked]>; Murugapandian Mani <[email-masked]>;
 Arunava Mitra <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Hckdelivery Dept <[email-masked]>;
[email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 

 

 
@Arunava Mitra, 

   
 Assist for the below. 

   
 Order ID: 8159962300 
 
 Item: 163819805 - - Bloom 3-Seater Faux Leather Corner Sofa Bed 

   
 Regards, 

 

 
 
 Akshay Berry 

 
Vendor Support & Escalations Specialist

 
 T: +971 4 5172125 

 Landmark Group HQ, Marina, Dubai, UAE 

 

 

From: Akshay Berry  
Sent: Tuesday, June 21, 2022 12:29 PM 
To: Mohamed Shabaz Khan <[email-masked]>; Md Ansari1 <[email-masked]>; Murugapandian Mani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Hckdelivery Dept <[email-masked]>;
[email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 

 

 
@Md Ansari1

@Murugapandian Mani, 

   
 Update if the issue is resolved. 

   
 Order ID: 8159962300 
 
 Item: 163819805 - - Bloom 3-Seater Faux Leather Corner Sofa Bed 

   
 Regards, 

 

 
 
 Akshay Berry 

 
Vendor Support & Escalations Specialist

 
 T: +971 4 5172125 

 Landmark Group HQ, Marina, Dubai, UAE 

 

 

From: Mohamed Shabaz Khan <[email-masked]>
 
Sent: Tuesday, June 14, 2022 12:00 PM 
To: Md Ansari1 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Hckdelivery Dept <[email-masked]>;
 Murugapandian Mani <[email-masked]>;
[email-masked]; Akshay Berry <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 

 

 Hi 
@Md Ansari1, 

   
 Please update if issue is resolved. 

   

 
 
Mohamed Shabaz Khan 
MIS Coordinator

 
 
Landmark Tower, Dubai Marina 
PO Box 54052, Dubai, United Arab Emirates 
T +971 4 5175433 
M +971 56 8066304 
E [email-masked]

 
 
homecentre.com

 

 

 

 

 

 

 
 
FOLLOW US ON

 

 

 

 

 

 

 

 
 
From: Akshay Berry <[email-masked]>
 
Sent: Wednesday, June 8, 2022 11:20 AM 
To: Mohamed Shabaz Khan <[email-masked]>; Md Ansari1 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Hckdelivery Dept <[email-masked]>;
 Murugapandian Mani <[email-masked]>;
[email-masked] 
Subject: RE: Ticket Assigned - Defect product 

 

 
@Md Ansari1, 

   
 Update here asap, if the visit was arranged and issue was fixed. 

   
 Order ID: 8159962300 
 
 Item: 163819805 - - Bloom 3-Seater Faux Leather Corner Sofa Bed 

   
 Regards, 

 

 
 
 Akshay Berry 

 
Vendor Support & Escalations Specialist

 
 T: +971 4 5172125 

 Landmark Group HQ, Marina, Dubai, UAE 

 

 

From: Mohamed Shabaz Khan <[email-masked]>
 
Sent: Tuesday, May 31, 2022 12:27 PM 
To: Akshay Berry <[email-masked]>; Md Ansari1 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Hckdelivery Dept <[email-masked]>;
 Murugapandian Mani <[email-masked]>;
[email-masked] 
Subject: RE: Ticket Assigned - Defect product 

 

 Hi Akshay, 

   
 As per the policy we need to check and fix the problem if possible. 

   
 
@Md Ansari1 please arrange a visit to the customer and check if the
 item can be fixed. 

   

 
 
Mohamed Shabaz Khan 
MIS Coordinator

 
 
Landmark Tower, Dubai Marina 
PO Box 54052, Dubai, United Arab Emirates 
T +971 4 5175433 
M +971 56 8066304 
E [email-masked]

 
 
homecentre.com

 

 

 

 

 

 

 
 
FOLLOW US ON

 

 

 

 

 

 

 

 
 
From: Akshay Berry <[email-masked]>
 
Sent: Friday, May 27, 2022 6:03 PM 
To: [email-masked]; Mohamed Shabaz Khan <[email-masked]>; Md Ansari1 <[email-masked]>;
 Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]> 
Subject: RE: Ticket Assigned - Defect product 

 

 Hi 
@Mohamed Shabaz Khan

@Md Ansari1, 

   
 Check the attachments and provide approval for return and refund as customer is very upset about this issue and thinks there was a sticker on top of it to cover it up. 

   
 Order ID: 8159962300 
 
 Item: 163819805 - - Bloom 3-Seater Faux Leather Corner Sofa Bed 

   
 Regards, 

 

 
 
 Akshay Berry 

 
Vendor Support & Escalations Specialist

 
 T: +971 4 5172125 

 Landmark Group HQ, Marina, Dubai, UAE 

 

 

From: Home Centre UAE <[email-masked]>
 
Sent: Tuesday, May 24, 2022 9:39 AM 
To: Akshay Berry <[email-masked]> 
Subject: Ticket Assigned - Defect product 

 

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 
 
 Hi Akshay Berry, 
 
A new ticket has been assigned to you. Please follow the link below to view the ticket. 
 
Defect product 

 
 
 Hi Team, 
  
 Problem Statement: Damaged Item. No response on child ticket  

 
 
 Order Date : 8159962300 
Order ID: 8159962300 
Tracking ID: 18497168159962300 
 
Issue Description: The customer emailed us informing us that he received the item (163819805 - - Bloom 3-Seater Faux Leather Corner Sofa Bed ) on but the item which they received was damaged, customer also provided us with a picture of the damaged item. 
 
Please kindly check on this concern and fix the issue on priority. 
 
Thank you for your help. 
 
Regards, 

 
 
 M.T 

 

 
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4391743

 

 

 

 

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