Subject: Ticket Assigned - Conversation with neenu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 23:55:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neenu neenu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neenu Bot:  Hi Neenu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339086850            03:37 AM, 12th Aug                   Mohammed                   Hi Neenu  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:37 AM, 12th Aug                     neenu                    Hello Mohammed Tawfiq           03:38 AM, 12th Aug                     neenu                    This is regarding an email received from your end asking for my bank account details for refund           03:38 AM, 12th Aug                   Mohammed                   Can you please share your order number ?           03:39 AM, 12th Aug                     neenu                    I has already sent the requested details on the 11th of August 2022           03:39 AM, 12th Aug                   Mohammed                   Please allow me a moment to check this for you.           03:40 AM, 12th Aug                     neenu                    order no: 7380620970           03:40 AM, 12th Aug                     neenu                    Customer Service case # 4704323           03:40 AM, 12th Aug                   Mohammed                   Please share your bank details so that we can credit your refund to your account:   · Bank name & branch: · Account name: · Account number: · IBAN number: type of account :current or saving           03:41 AM, 12th Aug                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           03:43 AM, 12th Aug                     neenu                    Yes           03:43 AM, 12th Aug                     neenu                    I haven’t received any chat to respond to           03:43 AM, 12th Aug                   Mohammed                   Please share your bank details so that we can credit your refund to your account:  · Bank name & branch: · Account name: · Account number: · IBAN number: type of account :current or saving           03:44 AM, 12th Aug                     neenu                    I have already done that- twice           03:44 AM, 12th Aug                     neenu                             03:44 AM, 12th Aug                     neenu                    On 11th August and today           03:45 AM, 12th Aug                     neenu                    Kindly confirm if you have received the email           03:45 AM, 12th Aug                     neenu                    I am not getting a response from you, are we still connected?           03:46 AM, 12th Aug                     neenu                    Kindly confirm if we are still connected           03:48 AM, 12th Aug                     neenu                    Awaiting response from your end           03:48 AM, 12th Aug                   Mohammed                   We apologize for that we didn't receive any email contain the bank d etails,thank you for sharing we will escalte your issue to  the financial team to initiate the refund           03:48 AM, 12th Aug                   Mohammed                   Is there anything else I can help you with?           03:48 AM, 12th Aug                     neenu                    Mr. Tawfiq, please note that I am awaiting a response           03:50 AM, 12th Aug                   Mohammed                   we will do the needful           03:50 AM, 12th Aug                   Mohammed                   Is there anything else I can help you with?           03:50 AM, 12th Aug                     neenu                    Kindly confirm receipt of the email           03:50 AM, 12th Aug                   Mohammed                   Thank you for sharing the image that contains bank detail we will do the needful           03:51 AM, 12th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 AM, 12th Aug                     neenu                    Please sent me a confirmation via email  that the details have been received           03:51 AM, 12th Aug                   Mohammed                   We didn't  receive any email. We will take the bank details for this conversation           03:55 AM, 12th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:55 AM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4720826