Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 22:36:24 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9581708043 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:25 AM, 12th Aug                   Mohammed                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:26 AM, 12th Aug                     hi                    I’m not happy with your service           02:26 AM, 12th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 AM, 12th Aug                     hi                    My delivery didn’t come today and in the update written no response from customer           02:27 AM, 12th Aug                     hi                    This is a lie I didn’t receive any call or message for this delivery           02:27 AM, 12th Aug                     hi                    This is unacceptable, you already charged me for other items while it’s unavailable then you canceled the order           02:28 AM, 12th Aug                     hi                    I’m surprised how you charge client for something not available then you do refund in one week           02:29 AM, 12th Aug                   Mohammed                   We apologize for that  , As we can see the order has been shipped as two shipment  (one as fast delivery the second one as normal delivery  ) ,please note the normal delivery takes 2-3 days  ,as per the courier you have  been contacted and no response  and you will be contacted again within  24 hours           02:29 AM, 12th Aug                     hi                    The courier is à lier           02:30 AM, 12th Aug                     hi                    I never received any call           02:30 AM, 12th Aug                     hi                    I’m already traveling and cannot wait for this delivery           02:31 AM, 12th Aug                     hi                    I need someone to talk to please           02:31 AM, 12th Aug                   Mohammed                   Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for any inconvenience caused,   We can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           02:32 AM, 12th Aug                   Mohammed                   Is there anything else I can help you with?           02:32 AM, 12th Aug                     hi                    Please let someone call me I cannot keep talking to a machine like this           02:33 AM, 12th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:34 AM, 12th Aug                   Mohammed                   Is there anything else I can help you with?           02:34 AM, 12th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:36 AM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4720749