Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Aug 2022 21:41:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Customer:  Can i get today or on Thursday 11th? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7381629255 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:29 AM, 11th Aug                   Mohammed                   Hi Ayesha  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:30 AM, 11th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:30 AM, 11th Aug                     hii                    Hiii... my 2 orders are supposed to be delivered on Friday but I have asked the Max team earlier to send it by Thursday means today. Can u pls confirm when exactly I will get my order?           01:30 AM, 11th Aug                     hii                    Okay           01:31 AM, 11th Aug                     hii                    2           01:32 AM, 11th Aug                     hii                    Orders were there           01:32 AM, 11th Aug                     hii                    ??           01:32 AM, 11th Aug                   Mohammed                   We apologize for that we will escalate you issue to deliver the order asap           01:33 AM, 11th Aug                   Mohammed                   Is there anything else I can help you with?           01:33 AM, 11th Aug                     hii                    When it will be delivered today?           01:33 AM, 11th Aug                   Mohammed                   We will check with courier  to expedite the delivery asap           01:34 AM, 11th Aug                     hii                    Can u check now and tell me about both orders?           01:34 AM, 11th Aug                   Mohammed                   We apologize for that ,your order not collected yet from the warehouse yet only the shipment information and he will collect  ad deliver it asap           01:40 AM, 11th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 AM, 11th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4716657