Subject: Re: [#4041641] - Broken item
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 08:44:10 +0000

Hi Mohammad Tawfik,  ￼Our team Contact with the Customer. But Not Reachable.    
                           
                            On
                            Thu, 7 Jul at 12:01 PM
                            ,  Home Centre UAE <[email-masked]>  wrote:
                             
 Dear Arun 

 

 Pls schedule this complaint on priority and update here. 

 

 Regards/Mani 

 

 

 

  
 From: Home Centre UAE <[email-masked]>  
Sent: Wednesday, July 6, 2022 11:54 AM 
To: Arunava Mitra <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Hckdelivery Dept <[email-masked]>; Md Ansari1 <[email-masked]>;
 Murugapandian Mani <[email-masked]> 
Cc: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]> 
Subject: New comment - [#4041641] Broken item 

 

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 
 There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE 

  
Comment added by : Mohamed Ali Mahmoud 
 
Comment Content:  

 

@Murugapandian
 Mani 
@Hckdelivery Dept,

@Arunava Mitra

 

   

 

Guys how many reminders should we send ?

 

   

 

 
 
 From: Faraz Lohani <[email-masked]>
 
Sent: Thursday, June 30, 2022 5:21 PM 
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Md Ansari1 <[email-masked]>;
[email-masked]; Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]>;
 Arunava Mitra <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879 

 

 

 
 Hi

@Murugapandian Mani

@Hckdelivery Dept

@Arunava Mitra, 

 

 

 
 2nd reminder. 

 

 

 

 
From: Faraz Lohani <[email-masked]>
 
Sent: Monday, June 27, 2022 2:46 PM 
To: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Md Ansari1 <[email-masked]>;
[email-masked]; Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879

 

 

 

 
 Hi

@Murugapandian Mani

@Hckdelivery Dept

@Md Ansari1, 

 

 

 
 Reminder or the below. 

 

 

 

 
From: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
 
Sent: Monday, June 20, 2022 11:09 AM 
To: Faraz Lohani <[email-masked]>; Md Ansari1 <[email-masked]>;
[email-masked]; Hckdelivery Dept <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879

 

 

 

 
 Dear

@Hckdelivery Dept   @Md
 Ansari1  

 

 

 
 Kindly update for the below

 

   

 

 
 
From: Faraz Lohani <[email-masked]>
 
Sent: Monday, June 20, 2022 9:53 AM 
To: Md Ansari1 <[email-masked]>;
[email-masked]; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879

 

 

 

 
 HI

@Md Ansari1

@Ahmed Ali MohamedAttala Abdel Salam, 

 

 

 
 Reminder. Please update if this is sorted? 

 

 

 

 
From: Faraz Lohani <[email-masked]>
 
Sent: Tuesday, June 14, 2022 3:40 PM 
To: Md Ansari1 <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879

 

 

 

 
 @Md Ansari1
 2nd reminder 

 

 

 

 
From: Faraz Lohani <[email-masked]>
 
Sent: Thursday, June 9, 2022 3:16 PM 
To: Md Ansari1 <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879

 

 

 

 
 Hi

@Md Ansari1, 

 

 

 
 Reminder. 

 

 

 

 
From: Md Ansari1 <[email-masked]>
 
Sent: Tuesday, June 7, 2022 10:10 AM 
To: Faraz Lohani <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item 8258682879

 

 

 

 
 
Dear

@Faraz Lohani

 

   

 

Will arrange the schedule as soonest for retrieved the goods from customer house and update you here.

 

 

 

 

 

   

 

Best Regards & Thanks,

 

 
MD ALAMGIR ANSARI

 

 

 

 

 
From: Faraz Lohani <[email-masked]>
 
Sent: Sunday, June 5, 2022 6:51 PM 
To: [email-masked]; Md Ansari1 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item

 

 

 

 
 Hi

@Md Ansari1, 

 

 

 
 Reminder. 

 

 

 

 
From: Faraz Lohani <[email-masked]>
 
Sent: Wednesday, June 1, 2022 12:25 PM 
To: [email-masked]; Md Ansari1 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Ticket Assigned - Broken item

 

 

 

 
 Hi

@Md Ansari1, 

 

 

 
 Is there any update for the below RMA : 

 

 

 
 Order No :
8258682879  

 

RVP :
1002534327

 

 

 

 

   

 

 
 
From: Home Centre UAE <[email-masked]>
 
Sent: Tuesday, May 31, 2022 9:05 AM 
To: Faraz Lohani <[email-masked]> 
Subject: Ticket Assigned - Broken item

 

 

 

 
 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

 
 Hi Faraz Lohani, 
 
A new ticket has been assigned to you. Please follow the link below to view the ticket. 
 
Broken item 

 

 
 Hi Team, 
 
Problem Statement:  Request for fixing WWD item 
  
Order Date : May 6, 2021 
Order ID: 8258682879 
Tracking ID: 16544448258682879 
Item ID: 162102906 
 
Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken from the second time to be fixed once more, Kidney check the issue and send a team to fix it. 

 

 

 

 

Child Ticket: 3790475: this case pending for two month kindly assist to close it as we did not get any response from HC KW team 
 
Regards, 
Samer 

 

 
 
 Ticket attachments : 1.
image0.jpeg 
2. image1.jpeg 
3. image2.png
 
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641

 

 

 

 
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4041641:1125156

 

 

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