Subject: Ticket Assigned - Conversation with shirlyn
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 22:51:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shirlyn shirlyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  shirlyn Bot:  Hi Shirlyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7381123966 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:42 AM, 10th Aug                     shirlyn                    Can i cancelled my order its already 3days not coming?           02:42 AM, 10th Aug                   Mohammed                   Hi Shirlyn  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:43 AM, 10th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:44 AM, 10th Aug                   Mohammed                   As we can see the courier tried to contact you many times and your mobile was switch off https://www.smsaexpress.com/bh/trackingdetails?tracknumbers%5B0%5D=290325015892           02:46 AM, 10th Aug                   Mohammed                   He tried to contact  you on mobile number 39904829           02:46 AM, 10th Aug                     shirlyn                    I inform that they can contact me thru whatsapp only           02:46 AM, 10th Aug                   Mohammed                   You will be contacted again within  24 hours           02:47 AM, 10th Aug                   Mohammed                   Please share an alternate mobile number if you have           02:47 AM, 10th Aug                     shirlyn                    Whatsapp only 39904835           02:49 AM, 10th Aug                   Mohammed                   We will escalate your issue to the courier to contact you via WhatsApp asap           02:50 AM, 10th Aug                   Mohammed                   Is there anything else I can help you with?           02:50 AM, 10th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:51 AM, 10th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4712601