Subject: New Reply Received - Damaged item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 07:56:18 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Damaged item  Ticket comment <div>Hi,</div>
<div>The damaged item is Splash set of 3 - sustainable trunks with elasticated waist band.<br>Please find attached the details.</div>
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<img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTI0ODk2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O1pO6oZ0gd_3sosoSnK2eUQH8JfmKKJ-MhcYo2LDy5c" data-id="2043369248967"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Aug 2022, at 2:14 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div style="line-height: 1.38"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>Hi Mishal,</span></div>
<div style="line-height: 1.38"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>​</span></div>
<div style="line-height: 1.38"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We apologies for the inconvenience caused. </span></div>
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<span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.</span></div>
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<span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>Could you please share with us the full name of the damaged item so we can assist you further.</span></div>
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<span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>We are looking forward to hear from you soon. Thank you for your help!<br></span></div>
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<span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>Your friends, </span></div>
<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4708049