Subject: Ticket Assigned - Conversation with somaya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 21:33:47 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with somaya somaya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  somaya Bot:  Hi Somaya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097450681528            01:13 AM, 09th Aug                   Mohammed                   Hi Somaya, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:14 AM, 09th Aug                     somaya                    Hello           01:15 AM, 09th Aug                     somaya                    I returned one item from my last purchase           01:15 AM, 09th Aug                   Mohammed                   Could you please share your order number so that I can assist you further?           01:15 AM, 09th Aug                     somaya                    But i found today that i got a refund for both items           01:15 AM, 09th Aug                     somaya                    4681082636           01:16 AM, 09th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:18 AM, 09th Aug                     somaya                    Ok           01:18 AM, 09th Aug                     somaya                    I returned one item but i got a refund amount for two items           01:18 AM, 09th Aug                   Mohammed                   Could you please confirm how much refund did you receive?           01:21 AM, 09th Aug                     somaya                    208 qr           01:21 AM, 09th Aug                   Mohammed                   Could you please provide us with the correct order number so we can assist you further           01:22 AM, 09th Aug                     somaya                    4681082635           01:23 AM, 09th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:27 AM, 09th Aug                     somaya                    Ok           01:27 AM, 09th Aug                     somaya                    But please i can’t stand too long           01:27 AM, 09th Aug                     somaya                    So if we lost connection please contact me by the solution           01:28 AM, 09th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they will contact you to resolve this ASAP           01:28 AM, 09th Aug                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           01:30 AM, 09th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 AM, 09th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4708260