Subject: Ticket Assigned - Conversation with nathalie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 17:06:57 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nathalie nathalie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nathalie Bot:  Hi Nathalie ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9581352816 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551571176            08:53 PM, 08th Aug                     nathalie                    I'm waiting           08:54 PM, 08th Aug                   Mohammed                   Hi Nathalie  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:54 PM, 08th Aug                     nathalie                    I received a notification saying the order was delivered but I didn't receive anything.  And nobody even bother to call  me as I was promised for an update... kindly do the needful or refund my money .           08:55 PM, 08th Aug                     nathalie                    Hi dear           08:55 PM, 08th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:56 PM, 08th Aug                   Mohammed                   Please inform us you mobile number 551571176  is correct           08:57 PM, 08th Aug                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:00 PM, 08th Aug                     nathalie                    0551571176           09:01 PM, 08th Aug                     nathalie                    Yes still conected           09:01 PM, 08th Aug                   Mohammed                   Thank you for confirmation           09:02 PM, 08th Aug                   Mohammed                   We apologize for that           09:03 PM, 08th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:03 PM, 08th Aug                   Mohammed                   Is there anything else I can help you with?           09:03 PM, 08th Aug                     nathalie                    I need to know what happened           09:04 PM, 08th Aug                   Mohammed                   We will check with the courier and inform the details  by email           09:04 PM, 08th Aug                     nathalie                    I'm? going to receive the order anytime soon or not           09:04 PM, 08th Aug                   Mohammed                   As per the system it has been delivered,so we will check with the courier about the status and inform you all the details  ,don't worry we will do the needful           09:06 PM, 08th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 PM, 08th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4707489