Subject: Ticket Assigned - Conversation with sherif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 17:02:05 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherif sherif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sherif Bot:  Hi Sherif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartkw Bot:  Please enter your order number to continue Customer:  8181231641 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550337007            08:58 PM, 08th Aug                   Mohammed                   Hi Sherif  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:58 PM, 08th Aug                     sherif                    Hi, I have placed an order on Saturday , I Didn’t get the update or tracking details yet           08:59 PM, 08th Aug                     sherif                    Pls check and update           08:59 PM, 08th Aug                     sherif                    Thank you           08:59 PM, 08th Aug                     sherif                    8181231641           09:00 PM, 08th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:00 PM, 08th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:01 PM, 08th Aug                   Mohammed                   Is there anything else I can help you with?           09:01 PM, 08th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:01 PM, 08th Aug                     sherif                    When I can expect the order ?           09:01 PM, 08th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4707469