Subject: Ticket Assigned - Conversation with heena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 00:33:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heena heena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heena Bot:  Hi Heena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561463722            04:14 AM, 06th Aug                   Mohammed                   Hi Heena  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:15 AM, 06th Aug                     heena                    Hello i need to return my product           04:15 AM, 06th Aug                     heena                    Right product with less grms deliverd           04:16 AM, 06th Aug                   Mohammed                   Please confirm did you collect the items on the order 9580948426           04:16 AM, 06th Aug                     heena                    No           04:17 AM, 06th Aug                   Mohammed                   Please share the order that you want to return the items           04:18 AM, 06th Aug                     heena                             04:19 AM, 06th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:20 AM, 06th Aug                     heena                    I have ordered for 21grms and i hav received 14grms           04:20 AM, 06th Aug                   Mohammed                   You want to return two quantity           04:21 AM, 06th Aug                     heena                    It was buy one get one i need the same with 21grms           04:21 AM, 06th Aug                     heena                    I have received 14gms           04:21 AM, 06th Aug                     heena                    I have paid.for 21gms           04:22 AM, 06th Aug                   Mohammed                   Please share the image of the items that you want return so we can check           04:22 AM, 06th Aug                     heena                             04:24 AM, 06th Aug                     heena                    This is.14gm           04:24 AM, 06th Aug                     heena                    I received           04:25 AM, 06th Aug                     heena                    And i have ordered 21gm..           04:25 AM, 06th Aug                     heena                    I have paid 39.50           04:26 AM, 06th Aug                     heena                    Aed           04:27 AM, 06th Aug                   Mohammed                   The refund has been for the item, and you can keep the item. The refund takes 7-14 business days according to the bank procedures           04:27 AM, 06th Aug                   Mohammed                   Is there anything else I can help you with?           04:28 AM, 06th Aug                     heena                    Its 39.50 for 2 product           04:28 AM, 06th Aug                     heena                    Actually it was buy one for 39.50 get second one free           04:28 AM, 06th Aug                   Mohammed                   we will check with our team to create a return request  for the remaining item and will inform the details via email           04:28 AM, 06th Aug                   Mohammed                   Is there anything else I can help you with?           04:29 AM, 06th Aug                     heena                    You can check bill there is 2 item           04:29 AM, 06th Aug                     heena                             04:30 AM, 06th Aug                   Mohammed                   Please note,the item is non-returnable, so we have refunded one item, so if the second item was wrong, we will check with the concerned team  and inform you the details           04:31 AM, 06th Aug                   Mohammed                   Is there anything else I can help you with?           04:31 AM, 06th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 AM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4696105