Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 00:25:45 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554766202            04:09 AM, 05th Aug                   Mohammed                   Hi Dear customer , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:12 AM, 05th Aug                     hi                    Hi           04:12 AM, 05th Aug                     hi                    I willask something           04:13 AM, 05th Aug                     hi                    Because lately i order to Max online store           04:13 AM, 05th Aug                   Mohammed                   Please ask so we can help you ؟           04:14 AM, 05th Aug                     hi                    Then i change my mind i cancel my order i used my shukran points to that order.           04:14 AM, 05th Aug                     hi                    Then i see my shukran balance deducted           04:14 AM, 05th Aug                   Mohammed                   Can you please share your order number ?           04:15 AM, 05th Aug                     hi                    How can Max store back again my shukran points           04:15 AM, 05th Aug                     hi                    wait           04:15 AM, 05th Aug                     hi                    #9581000440           04:16 AM, 05th Aug                   Mohammed                   could you please share the order that you have cancelled so we can assist your further           04:16 AM, 05th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:17 AM, 05th Aug                   Mohammed                   As we can see you have spent  695  points and we will escalate your issue to the concerned team and shukran's point will be reflected in your account soon           04:19 AM, 05th Aug                   Mohammed                   Is there anything else I can help you with?           04:19 AM, 05th Aug                     hi                    Yes,but my order cancel. Should max give me back again my points.           04:21 AM, 05th Aug                     hi                    Because i want another again i will order and then used my points.           04:21 AM, 05th Aug                   Mohammed                   Sure,it will be in your shukran card  soon,we will escalate your issue to technical team           04:22 AM, 05th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 AM, 05th Aug                     hi                    My points will give back to me?           04:23 AM, 05th Aug                   Mohammed                   Yes           04:23 AM, 05th Aug                     hi                    When within 24hrs like that?  or how many days?           04:24 AM, 05th Aug                   Mohammed                   Is there anything else I can help you with?           04:24 AM, 05th Aug                   Mohammed                   within 24 hours will update you by email [email-masked]           04:24 AM, 05th Aug                     hi                    Yes. [email-masked]           04:25 AM, 05th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:25 AM, 05th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:25 AM, 05th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4693353