Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 19:50:28 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9580547506 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529053803            11:42 PM, 03rd Aug                   Mohammed                   Hi Dear , Than
 k you for contacting us. I'm Tawfik . I will be happy to help you.           11:43 PM, 03rd Aug                     hi                    Hi           11:43 PM, 03rd Aug                     hi                    So i was trying to track my order and i found a message in the fareye website stating that customer is not repsonsive           11:44 PM, 03rd Aug                   Mohammed                   Please allow me a moment to check this for you.           11:45 PM, 03rd Aug                     hi                    I was tracking the order and  10:14 am it was at transit stage and after that i havent received any call or any such...we were at the mentioned address itself.           11:45 PM, 03rd Aug                     hi                    Sure           11:46 PM, 03rd Aug                   Mohammed                   Could you please confirm is this your correct phone number +971529053803?           11:46 PM, 03rd Aug                     hi                    Yes           11:46
  PM, 03rd Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:47 PM, 03rd Aug                     hi                    Okay i would like to receive it tomorrow before 4 pm because we have a function for which we had purchased gifts and this order contains them           11:48 PM, 03rd Aug                   Mohammed                   We will update the time with our courier partner           11:48 PM, 03rd Aug                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           11:48 PM, 03rd Aug                     hi                    Okay thank you..nothing else just that we hope to receive it tomorrow before 4 pm.           11:49 PM, 03rd Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 PM, 03rd Aug                     
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