Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 03:05:02 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi,</div>
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<div>As per the Apple Service Provider, the item was not genuine and it is your responsibility to resolved this issue. I had issues with audio and battery and went to a service provider. Didn't expect that it will be like this.</div>
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<div>Attached the report from the Apple Service Provider.</div>
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<div>This is not acceptable at all! </div>
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<br><img class="ymail-preserve-class inline-image-guid-438FA5AC-AE77-47E2-A657-E4AEA5FAE9C0 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NzA5MDAzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ivI35UrKd0RPUI2epI_0rDO7yUluXRbdB8RBElPm5WU" data-id="2043367090033" alt="Inline image" style="width: 100%"><div><br></div>
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<div>On Wednesday, August 3, 2022, 3:06 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Grace,<br><br>Thank you getting in touch with us.<br><br>We see that you want to return your Apple Airpods 3rd Generation, which you ordered from our website in Jul 6, 2022<br><br>As per our return policy, this item is non-returnable, and you didn't report the issue before exceeding the return period.</div>
<div dir="ltr"> we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (date), so we won't be able to initiate a return request here. <br><br>For any further information on return, please visit the below link: <br><a rel="noreferrer" target="_blank" href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a><br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team  <br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4683330