Subject: Note Added - [#4575677] Support | Refund Bed Mattress
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 16:29:29 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4575677    Subject:  Support | Refund Bed Mattress    Requester: ahmed sanjaq    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Mostafa, </div>
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<div class="MsoNormal">Kindly check the below issue for your support to sort it out ,
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<div class="MsoNormal" style="line-height:105%">Best Regards,</div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:black'>FOLLOW US ON</span><span style="color:#323E4F"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, July 29, 2022 6:26 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;; Moustafa Tahawi &lt;[email-masked]&gt;; Hckmgr Avenues &lt;[email-masked]&gt;; Mohamed Kassem &lt;[email-masked]&gt;; Nuno Lopes &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4575677] - Support | Refund Bed Mattress</div>
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<div class="MsoNormal">Hi <a id="OWAAM75599251B4E54FD49C85F107079FC0D7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed</span></a>
<a id="OWAAMF09A3BB681754B24BA40B2F47F1D4F7E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nuno</span></a>,</div>
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<div class="MsoNormal">Assist to resolve store related purchase issue.</div>
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<div class="MsoNormal">Name: Ahmed Sanjaq</div>
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<div class="MsoNormal">Customer Mobile Number : 97290577</div>
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<div class="MsoNormal">Regards,</div>
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Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 20, 2022 1:55 PM<br>
<b>To:</b> Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgr Avenues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4575677] - Support | Refund Bed Mattress</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Kindly assist</span></strong><br>
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Customer Mobile Number: 97290577<br>
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Issue Description: The customer emailed us informing that he received the item mattress on but the item is getting damaged and he is promised to change the item till now no one call him to fix the issue .<br>
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Kindly check on this concern and fix the issue on priority.<br>
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Thank you for your help.<br>
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Regards,<br>
Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 16 Jul at 1:50 PM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
<strong><span style="font-family:-apple-system">Kindly update on this</span></strong><br>
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Customer Mobile Number : 97290577<br>
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Issue Description: The customer emailed us informing that he received the item mattress on but the item is getting damaged and he is promised to change the item till now no one call him to fix the issue .<br>
<br>
Kindly check on this concern and fix the issue on priority.<br>
<br>
Thank you for your help.<br>
<br>
Regards,<br>
Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 12 Jul at 11:02 AM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update on this<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Mobile Number : 97290577<br>
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Issue Description: The customer emailed us informing that he received the item mattress on but the item is getting damaged and he is promised to change the item till now no one call him to fix the issue .<br>
<br>
Kindly check on this concern and fix the issue on priority.<br>
<br>
Thank you for your help.<br>
<br>
Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 10 Jul at 8:59 AM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Mobile Number : 97290577<br>
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Issue Description: The customer emailed us informing that he received the item mattress  on but the item ​is getting damaged and he is promised to change the item till now no one call him to fix the issue .<br>
<br>
Kindly check on this concern and fix the issue on priority.<br>
<br>
Thank you for your help.<br>
<br>
Regards,</span></div>
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