Subject: New Reply Received - Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 00:57:46 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: rtl"><br></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NTk4MzIyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dA0xhrOtdFMY1W9p7ypjUpD0ZreANRFmevN8aEuNIco" data-id="2043365983229"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NTk4MzIzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8_ZN2Zw6SkOQcpQbXd4LTXNpv7SX9LrU1XTfDd2t_TA" data-id="2043365983230"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NTk4MzIzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RewgpLLtt7yIIRxqsZsddPW2r_K21MyTSDdBrXh6i68" data-id="2043365983231"><br><div dir="ltr"><br></div>
<div dir="ltr">These are the broken candles, I don’t know how I’m supposed to return them when they’re damaged like this since they could cut into bags and might harm someone.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Jul 29, 2022, at 9:56 PM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="line-height: 1.38"><span style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap' dir="ltr">Hi Ayat,</span></div>
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<span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br></span></div>
<div style="line-height: 1.38"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>We apologies for the inconvenience caused. We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.</span></div>
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<span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap' dir="ltr">We request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.</span></div>
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<span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>We are looking forward to hear from you soon. Thank you for your help!<br><br></span></div>
<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>Your friends, </span></div>
<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap' dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666912