Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jul 2022 09:17:42 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div>Please confirm if my order is ready to collect<br><br>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sat, 30 Jul 2022 at 3:53 am, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6754872706"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Imraz ,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you. However, we have checked, and it appears that the following order number: (4680204559) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically; in this case, as we can the payment was captured again, and a new order was placed successfully, which is: (4680205397).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out to the store, you will get an email notification for collection.</div>
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<div>We hope this helps, and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us, and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668274