Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 21:20:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Dear customer service <div dir="auto">
<br><div dir="auto">I'm so sorry to say this but for the last two orders l bought from Centrepoint l have had a very bad experience in receiving the orders.<div dir="auto"><br></div>
<div dir="auto">The previous order, took something like three days before it got delivered and l could see it daily showing that the delivery van is out and delivering in other places and at times could reach closer to my delivery address but were not being delivered.</div>
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<div dir="auto">The order was finally delivered when I had called your customer service centre following up on why the delivery was being taken out for delivery and not being delivered.</div>
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<div dir="auto">Then this time around, l experience again this kind of miscommunication. </div>
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<div dir="auto">If you could improve on this l would be very grateful, l have always enjoyed your online shop as it saves time and money but with this experience it makes me hesitate to continue with online shopping.</div>
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<div dir="auto">Best regards </div>
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<div dir="auto">Nicolatte Sibongile </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 29 Jul 2022, 22:10 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Hi Sibongile,<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for contacting us.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We'd love to hear that your problem is solved.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your feedback is important for us to raise our quality of service and thank you for providing us with your feedback.</div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">
<br style="box-sizing:border-box">Thank you for your cooperation and shopping with us, and we look forward to serving you even better in the future.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Do not hesitate to contact us if you have any inquiries.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4665213