Subject: Ticket Assigned - Conversation with zahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 22:33:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahra zahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahra Bot:  Hi Zahra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9579685421 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971581062829            02:25 AM, 27th Jul                   Mohammed                   Hi Zahra  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:27 AM, 27th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 AM, 27th Jul                     zahra                    I haven't recieved any msg for the collection of my order           02:28 AM, 27th Jul                   Mohammed                   The minimum time frame for the click and collect order is 2-3 business days and your order 9579685421 will be ready for collection within 24 hours and you will get a notification           02:28 AM, 27th Jul                   Mohammed                   Is there anything else I can help you with?           02:29 AM, 27th Jul                     zahra                    I need it on urgent basis           02:29 AM, 27th Jul                     zahra                    can u plz put a request from ur side           02:29 AM, 27th Jul                     zahra                    as tomorrow is my flight           02:29 AM, 27th Jul                     zahra                    and I need it before I leave           02:30 AM, 27th Jul                   Mohammed                   We will check with our team to expedite the process asap           02:31 AM, 27th Jul                   Mohammed                   Is there anything else I can help you with?           02:31 AM, 27th Jul                     zahra                    Thanks           02:32 AM, 27th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 AM, 27th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4658965