Subject: Ticket Assigned - Conversation with shammu gafoor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 22:03:15 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shammu gafoor shammu gafoor                    Bot:  Hi again! Bot:  Please enter your name Customer:  shammu gafoor Bot:  Hi Shammu Gafoor ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  957913872 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 AM, 27th Jul                   Mohammed                   Hi Shammu gafoor  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:49 AM, 27th Jul                     shammu gafoor                    Hello           01:49 AM, 27th Jul                     shammu gafoor                    My order number 957913872 was delivered to my previous address           01:50 AM, 27th Jul                     shammu gafoor                    What should I do to get it back           01:50 AM, 27th Jul                     shammu gafoor                    Old address which was not deleted           01:51 AM, 27th Jul                     shammu gafoor                    How did they deliver without making sure who it was for           01:52 AM, 27th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:52 AM, 27th Jul                     shammu gafoor                    I got a message saying it was delivered but I didn’t get it. So I checked again to see what happened and noticed my mistake           01:53 AM, 27th Jul                   Mohammed                   This order 9579713872 as per the courier and the system the order has been delivered to the registered address shammas gafoor  +971569508511 702, al ahram pharmacy building, behind kia motors, tourist club area, abu dhabi Tourist club area [email-masked] United Arab Emirates (AE) AE-AZ Tourist Club Abu Dhabi           01:53 AM, 27th Jul                     shammu gafoor                    That is my previous address           01:54 AM, 27th Jul                     shammu gafoor                    That’s what I’m saying           01:54 AM, 27th Jul                     shammu gafoor                    I’m not staying over there. When the call came I was bsy and I couldn’t connect           01:54 AM, 27th Jul                     shammu gafoor                    How can I get it back           01:55 AM, 27th Jul                   Mohammed                   We apologize for that, Please note we can't update the address from our end in the system and the address entered by the customer so please check in the previous address you will find it and come back to us if you didn't find it           01:56 AM, 27th Jul                     shammu gafoor                    How will I get it back           01:57 AM, 27th Jul                     shammu gafoor                    U mean I have to go and talk to those people?           01:57 AM, 27th Jul                   Mohammed                   We apologize  for that we will check with the courier and provide you with the proof of delivery and will update you by details to your email id           01:59 AM, 27th Jul                   Mohammed                   Is there anything else I can help you with?           01:59 AM, 27th Jul                     shammu gafoor                    I know you delivered. But it was to someone else           01:59 AM, 27th Jul                     shammu gafoor                    I changed my apartment 2 years back but forgot to delete the address           02:00 AM, 27th Jul                   Mohammed                   We will check with the courier and revert the details to your email [email-masked]           02:00 AM, 27th Jul                     shammu gafoor                    When           02:01 AM, 27th Jul                   Mohammed                   within 48  hours           02:01 AM, 27th Jul                     shammu gafoor                    How can they deliver without making sure who it is           02:01 AM, 27th Jul                     shammu gafoor                    I am traveling on Friday           02:01 AM, 27th Jul                     shammu gafoor                    I need it before that           02:02 AM, 27th Jul                   Mohammed                   Be assured we will do the needful           02:02 AM, 27th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 AM, 27th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4658937