Subject: Note Added - [#611102] الاستفسار عن الشحنة
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 10:08:29 +0000

Hi ,    PayFort RM Key Accounts added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/611102    Subject:  الاستفسار عن الشحنة   Requester: Jawdat Saleh    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
	<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">
<div>Ticket ID: 611102</div>
<div><br></div>
<div>Hi <span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Reshmaa,</span>
</div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">Hope all is well.</span></div>
<div>
<span dir="ltr" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>​</span><br>
</div>
<div>
<span dir="ltr" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Kindly note that we received a reply from the bank confir</span>ming that they have checked your account statement. Refund amount 1,098.1 credited already on 25-05-22. </div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">Should you need any additional assistance, please feel free to reach out.</span></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span></div>
<div dir="ltr">Best Regards,</div>
</div>
<div dir="ltr">
<div><b style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(248, 248, 248)">Joelle Emanuel</b></div>
<div><span style="font-size: 15px"><font color="#000000">SME Operations Analyst</font></span></div>
<div>
<span style='font-family: "Helvetica Neue"'>Phone:</span><span style='font-family: "Helvetica Neue"; box-sizing: border-box; word-break: break-word; color: rgb(9, 169, 89)'> UAE +971 4573 9800 </span><span style='font-family: "Helvetica Neue"'>(Option 2)</span>
</div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif"> </span></div>
<div><span style="box-sizing: border-box; word-break: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">Email: <a href="mailto:[email-masked]" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">[email-masked]</a></span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)"> </span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)"> </span></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDEwMDM3NzEwMCwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.IIXHx4iaDbattXQ0WmfjDvO1ugwz59o0WJBfDnpILCE" alt="cid:[email-masked]" style="box-sizing: border-box; cursor: pointer" class="fr-fic fr-dii"><br style="box-sizing: border-box">
</div>
<div>
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">  </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif"> </span>
</div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">Helping you do business better</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">#everyones_happy</span></div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 23 Jul at 12:10 PM
                            <span class="separator">,  Amazon Payment Services Key Accounts &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">
<div>Ticket ID: 611102</div>
<div><br></div>
<div>Hi <span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Reshmaa,</span>
</div>
<div><br></div>
<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">​Hope all is well.</span></div>
<div>
<span dir="ltr" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>​</span><br>
</div>
<div><span dir="ltr" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>​Please note that we raised the issue with the acquiring bank although they confirmed that the refund was processed on 25-05-2022.</span></div>
<div dir="ltr">Meanwhile, would you please ask the customer to check directly with his bank using the claim ID. </div>
<div><br></div>
<div dir="ltr">Best Regards,</div>
</div>
<div dir="ltr">
<div><b style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(248, 248, 248)">Joelle Emanuel</b></div>
<div><span style="font-size: 15px"><font color="#000000">SME Operations Analyst</font></span></div>
<div>
<span style='font-family: "Helvetica Neue"'>Phone:</span><span style='font-family: "Helvetica Neue"; box-sizing: border-box; word-break: break-word; color: rgb(9, 169, 89)'> UAE +971 4573 9800 </span><span style='font-family: "Helvetica Neue"'>(Option 2)</span>
</div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif"> </span></div>
<div><span style="box-sizing: border-box; word-break: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">Email: <a href="mailto:[email-masked]" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">[email-masked]</a></span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)"> </span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)"> </span></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDEwMDM3NzEwMCwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.IIXHx4iaDbattXQ0WmfjDvO1ugwz59o0WJBfDnpILCE" alt="cid:[email-masked]" style="box-sizing: border-box; cursor: pointer" class="fr-fic fr-dii"><br style="box-sizing: border-box">
</div>
<div>
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">  </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif"> </span>
</div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">Helping you do business better</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">#everyones_happy</span></div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 23 Jul at 11:35 AM
                            <span class="separator">,  Home Box &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Gentle reminder.<br><br>Order ID: 6130813987<br>Amount: 1,098.10 SAR<br><br>Refund failed as per pay fort.<br><br><strong dir="ltr">We have shared RRN 207620213126 with cx but he is still following up, please check and assist.<br></strong><br>Thanks &amp; regards, <br>Ali</div></div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            تشغيل
                            الأثنين, 18 يوليو في  4:14 م
                            <span class="separator">,  Reshmaa KJ &lt;[email-masked]&gt;  كتب:
                            <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="font-size:11.0pt;mso-fareast-language:EN-US">Please check and advice on this refund where customer is claiming that refund is not done for SAR 1098.10 and we have got RRN and claim_id from your team as
</span><span style="font-size:12.0pt;color:black">207620213126.This order was shared as part of May 17<sup>th</sup> file.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Reshmaa.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div></div>
</blockquote></div></span>
</blockquote>
</div>
</div>
</div>
<div class="freshdesk_quote"></div>
                          </span>
</blockquote>
                        </div>
</div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div>