Subject: Note Added - [#611102] الاستفسار عن الشحنة
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 08:11:21 +0000

Hi ,    PayFort RM Key Accounts added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/611102    Subject:  الاستفسار عن الشحنة   Requester: Jawdat Saleh    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<div>Ticket ID: 611102</div>
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<div>Hi <span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Reshmaa,</span>
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<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">​Hope all is well.</span></div>
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<div><span dir="ltr" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>​Please note that we raised the issue with the acquiring bank although they confirmed that the refund was processed on 25-05-2022.</span></div>
<div dir="ltr">Meanwhile, would you please ask the customer to check directly with his bank using the claim ID. </div>
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<div dir="ltr">Best Regards,</div>
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<div><b style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(248, 248, 248)">Joelle Emanuel</b></div>
<div><span style="font-size: 15px"><font color="#000000">SME Operations Analyst</font></span></div>
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<span style='font-family: "Helvetica Neue"'>Phone:</span><span style='font-family: "Helvetica Neue"; box-sizing: border-box; word-break: break-word; color: rgb(9, 169, 89)'> UAE +971 4573 9800 </span><span style='font-family: "Helvetica Neue"'>(Option 2)</span>
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<div><span style="box-sizing: border-box; word-break: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">Email: <a href="mailto:[email-masked]" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">[email-masked]</a></span></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDEwMDM3NzEwMCwiZG9tYWluIjoiYW1hem9ucGF5bWVudHNlcnZpY2VzLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo1ODY2NX0.IIXHx4iaDbattXQ0WmfjDvO1ugwz59o0WJBfDnpILCE" alt="cid:[email-masked]" style="box-sizing: border-box; cursor: pointer" class="fr-fic fr-dii"><br style="box-sizing: border-box">
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">  </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif"> </span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">Helping you do business better</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0)">#everyones_happy</span></div>
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                            <span class="separator">,  Home Box &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Gentle reminder.<br><br>Order ID: 6130813987<br>Amount: 1,098.10 SAR<br><br>Refund failed as per pay fort.<br><br><strong dir="ltr">We have shared RRN 207620213126 with cx but he is still following up, please check and assist.<br></strong><br>Thanks &amp; regards, <br>Ali</div></div>
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                            الأثنين, 18 يوليو في  4:14 م
                            <span class="separator">,  Reshmaa KJ &lt;[email-masked]&gt;  كتب:
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Team,</span></div>
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<span style="font-size:11.0pt;mso-fareast-language:EN-US">Please check and advice on this refund where customer is claiming that refund is not done for SAR 1098.10 and we have got RRN and claim_id from your team as
</span><span style="font-size:12.0pt;color:black">207620213126.This order was shared as part of May 17<sup>th</sup> file.</span>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Reshmaa.</span></div>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 18 July 2022 at 5:29 PM<br>
<b>To: </b>Amani Aldossary &lt;[email-masked]&gt;, Malik Ismail &lt;[email-masked]&gt;, Sankar.Thulasimani &lt;[email-masked]&gt;, Reshmaa KJ &lt;[email-masked]&gt;<br>
<b>Cc: </b>Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;, HB.CCCKSA &lt;[email-masked]&gt;, Home Box &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4355017] - Re:</span>

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<span lang="EN-US" style="font-size:11.0pt">++</span><a id="OWAAM0BD4CB6763BB47A5BB8F70977CFD81DD" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Reshmaa
 KJ</span></a><span lang="EN-US" style="font-size:11.0pt"> Please advise.</span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Amani Aldossary &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, July 18, 2022 2:49 PM<br>
<b>To:</b> Malik Ismail &lt;[email-masked]&gt;; Sankar Thulasimani &lt;[email-masked]&gt;; Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4355017] - Re:</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Refund is failed and customer still follow up for the refunding.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Could we go with manual refund, Please advise.</span></div>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:#1F3864'>Best Regards</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F3864'>Amani.Aldossri</span></b><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Customer Care Center - Home box - KSA</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt">&gt;
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<b>Sent:</b> Wednesday, July 13, 2022 4:06 PM<br>
<b>To:</b> Amani Aldossary &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt">&gt;; Malik Ismail &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt">&gt;;
 Sankar Thulasimani &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt">&gt;<br>
<b>Cc:</b> Hamza Nouri Ahmad Abu Azzam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt">&gt;; HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt">[email-masked]</span></a><span lang="EN-US" style="font-size:11.0pt"><br>
<b>Subject:</b> Fwd: [#4355017] - Re:</span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Gentle reminder.</span></strong><br>
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Order ID: 6130813987<br>
Amount: 1,098.10 SAR<br>
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Refund failed as per pay fort.<br>
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We shred RRN 207620213126 to cx but he is still following up, please check and assist.<br>
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Thanks &amp; regards, <br>
Ali</span><span lang="EN-US" style="font-size:11.0pt"></span>
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