Subject: New Reply Received - Reverse Splash returns with Max
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jul 2022 17:59:45 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Reverse Splash returns with Max  Ticket comment <div dir="auto">I have returned this two items already, why I still receive an email to pick up them.</div>
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<div dir="auto">Order ID: 9577860554</div>
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<div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzE4NTk2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rM5PAyCIUC_rnr1fzNeVAatf0toERaffo0o_2amujEM" data-id="2043363185969" alt="return1.png" style="max-width: 100%"></div>
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<div dir="auto">Hope I can get return soon.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jul 22, 2022 at 12:10 Yuhang Guo &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Sir,<div><br></div>
<div>Thank you for your response.</div>
<div>I haven't received the refund yet for this max order, two items.</div>
<div>Order ID: 9577860554</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzE4NTk2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rM5PAyCIUC_rnr1fzNeVAatf0toERaffo0o_2amujEM" data-id="2043363185969" alt="return1.png" style="max-width: 100%"></div>
<div>Hope I can receive the refund soon.<br>
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<div>Thank you for your support.</div>
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<div>Best wishes,</div>
<div>Yuhang</div>
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<div dir="ltr" class="gmail_attr">On Wed, Jul 20, 2022 at 9:15 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Yuhang,</font></font></font></font><br>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for giving us the opportunity to help you.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Feel free to contact us for further assistance!</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Your Friends,</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">The Support Team.</font></font><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4628702