Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 10:22:42 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div>Hi Support Team,</div>
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<div class="">I noticed that this item (Zora Bone China Dinner Plate - 26 cm) is currently available on your Egypt-HomeCentre website. </div>
<div class="">Please, can it be made available on Bahrain-HomeCentre website ?</div>
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<div class="">I want to order 5 additional units of this item.</div>
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<div style="font-family: Arial; font-size: 15px" class=""><font color="#004d65" style="font-size: 14px" class="">Kind regards,</font></div>
<div style="font-family: Arial; font-size: 15px" class=""><font color="#004d65" style="font-size: 14px" class=""><b class="">Merlin</b></font></div>
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<div>On Jul 18, 2022, at 00:06, Home Centre UAE &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Merlin ,<br class=""><br class="">Thank you for getting in touch with us.</div>
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<div class="">We sincerely apologize for any inconvenience caused,​</div>
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<div dir="ltr" class="">The ( one set of  Zora Bone China Dinner Plate - 26 cm) in your order ID 8178750926 went out of stock and the last item was damaged, so we've partially shipped.</div>
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<div dir="ltr" class="">The refund has been processed for the cancelled item to your card537178******4224 on7/17/22 and the process takes 2-15 days according to the bank's norms.</div>
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<div dir="ltr" class="">We're sorry to hear that you wish to cancel your order.<br class=""><br class="">As per the status, the order will be ready soon in store for collection and will be available for collection for 14 days from the confirmation email received collect.<br class=""><br class="">The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br class=""><br class="">Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return it at the same time.</div>
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<div class="">Feel free to get in touch with us for further assistance</div>
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<div class="">Your friends,</div>
<div class="">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4627229