Subject: New Reply Received - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 10:12:06 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Good evening</div>
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<div>After along struggle with the call centre yesterday i finally let them let me speak to the manager yesterday and he promised that within this week the mattress will be taken </div>
<div>And also i need u to follow up on my broken bed its been almost 2 weeks since i purchased it and its already cracked from the centre </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MjA3OTY4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h76dG3C0AMyqq16nIKWDDjfqMVwlMlgmJaYSPT27h_M" data-id="2043362079681"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 18 Jul 2022, at 12:23 AM, Home Centre UAE &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Raghad,<br><br>
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<span dir="ltr" rel="tempredactor">​</span><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you for contacting us. </span><div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Please accept our apologies for the inconvenience caused and for the delay. </span></div>
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<span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">​</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We know that you expect the highest levels of service from our company, and we are very sorry for our failure to adhere to basic standards and for the delay we caused. </span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We also assure you that a request has been submitted to the competent authorities to solve the problem. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thanks for your cooperation and appreciate your understanding with us. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Do not hesitate to contact us if you have any questions. </span></div>
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<div><span rel="tempredactor">your friends </span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4612407