Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 07:55:27 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Please find the attached reference from aramex confirming the pickup.</div>
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<div>Let me know if this helps.<br><br>
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<div>On Wednesday, July 20, 2022, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4369251</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4369251<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muthu ,<br><br>
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<div style="word-break:break-word">Thank you for your patience.</div>
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<div dir="ltr" style="word-break:break-word">We have heard back from our team after further investigation.<br><br>Do you perhaps have any email or SMS or a piece of paper from them that shows this collection reference, if you do can you please share that with us.</div>
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<div style="word-break:break-word">We are looking forward to hearing from you soon. Thank you for your help!</div>
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<div style="word-break:break-word">Your Friends,</div>
<div style="word-break:break-word">The Support Team</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2043362022789'>Screenshot_20220720_105417_com.android.chrome.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4369251