Subject: New Reply Received - Defective items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 06:04:11 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Defective items  Ticket comment <div>
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<div dir="ltr">Good morning, </div>
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<div dir="ltr">Thank you for your reply. I prefer to exchange please. </div>
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<div dir="ltr">Thank you </div>
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<div style="direction: ltr">Dr. Sameeha Al-Marzooqi </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, July 18, 2022 2:54:20 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4627875] - Defective items
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<div dir="ltr">Hi Sameeha ,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused​.</div>
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<div dir="ltr" style="">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. We will accept a return of your item online. Below you will find the process
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<div dir="ltr" style=""> At this time you can exchange the item in the lifestyle nearby store if it's available. So please confirm. you want to return the item through the online channel, exchange it, or return it to the store. </div>
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<div dir="ltr" style="">We are looking forward to hearing from you soon. Thank you for your help!<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4627875