Subject: Note Added - [#4551404] Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 16:14:05 +0000

Hi ,    Dina Asaad added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4551404    Subject:  Re: We’ve received your return request.   Requester: Catherine Yassa    Note Content:   <div dir="ltr">the order is on it's way to your warehouse now and we have already collected it from the customer <div><br></div>
<div>Thanks, </div>
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<div>On Sun, Jul 17, 2022 at 5:29 PM Alieya Okasha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="font-family:arial,sans-serif;font-size:16px">
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<div style="box-sizing:border-box;word-break:break-word"><span style="box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:arial,sans-serif;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Good afternoon Mr. Akshay,</span></div>
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Sorry for being late.<br><br>Please be assured that our goal is to provide you with the best service.<br><br>Kindly be informed that the order has been picked up on the 14th of July.</div>
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word">And it's on its way for return today from 10 am to 6 pm.</div>
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<br style="box-sizing:border-box;color:rgb(24,50,71);font-family:arial,sans-serif;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial">Don't hesitate to contact us if you have any other inquiries, I will be honored to help you.<br><br>Thanks, and have a nice day.</div>
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                            On
                            Thu, 14 Jul at  5:55 PM
                            <span>,  Alieya Okasha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><div style="box-sizing:border-box;word-break:break-word;display:block"><div style="box-sizing:border-box;word-break:break-word;font-family:arial,sans-serif;font-size:16px">
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<div style="box-sizing:border-box;word-break:break-word"><span style="box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:arial,sans-serif;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Good afternoon Mr. Akshay,</span></div>
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Kindly be informed that we are following up with the branch and we will keep you updated within 24 working hours.</div>
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                            On
                            Wed, 13 Jul at  4:19 PM
                            <span>,  Alieya Okasha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div>​<span style="color:rgb(24,50,71);font-family:arial,sans-serif;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Good afternoon Mr. Akshay,</span><br style="box-sizing:border-box;color:rgb(24,50,71);font-family:arial,sans-serif;font-size:16px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial"><br>
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<div dir="ltr">We are sorry for being late.</div>
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<div dir="ltr">Kindly be informed that we are following up with the branch and we will keep you updated within 24 working hours.</div>
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                            On
                            Wed, 13 Jul at  3:23 PM
                            <span>,  Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<a id="gmail-m_5539210783487492181OWAAME0FFA04A98734E498A3A6DB5FCB337DB" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Dina Asaad</span></a>,</div>
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<div class="MsoNormal">Confirm if item collected from customer.</div>
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<div class="MsoNormal">AWB: 9061816</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width: 1.2666in; height: 0.6083in" id="gmail-m_5539210783487492181Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzAyNDc1MjksImRvbWFpbiI6ImJvc3RhLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo4NTY5Mjl9.ZuWClcBQkg9i2hbjJYfW3T_PR8SyYeMg9TAvkhN0cJM" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(36,36,36);background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div><blockquote>
<div>From: Dina Asaad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Thursday, July 7, 2022 4:12 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4551404] - Re: We’ve received your return request.</div>
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<div class="MsoNormal">we have a tech issue in Katmya Hub and we have informed you about it unfortunately we won't be able to proceed with the order today we will make it happen by wednesday as we are having EID Adha vacation from tomorrow till Monday 11-7 our
 first working day is 12-7 </div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">On Thu, Jul 7, 2022 at 1:57 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</div>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Arrange return pick up asap.</div>
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<div class="MsoNormal">AWB: 9061816</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><img width="122" height="58" style="width: 1.275in; height: 0.6in" id="gmail-m_5539210783487492181gmail-m_-7822251340352053165Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzAyNDc1MjksImRvbWFpbiI6ImJvc3RhLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo4NTY5Mjl9.ZuWClcBQkg9i2hbjJYfW3T_PR8SyYeMg9TAvkhN0cJM" alt="Logo

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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(36,36,36);background:white'>Vendor Support &amp; Escalations Specialist</span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 4, 2022 11:49 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4551404] - Re: We’ve received your return request.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
<strong><span style="font-family:-apple-system">Any update regarding the collection for the AWB :  9061816</span></strong><b><br>
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Problem Statement: Late collection<br>
Order Date :<br>
Order ID: 2108969194<br>
Tracking ID: 9061816<br>
Customer contact number: 01285906907<br>
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Assistance Required: Need urgent collection.<br>
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Issue Description: Customer raised a return request on20/06/2022 . But the item still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
Mohamed.</span></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<br><div><table cellspacing="0" width="500" cellpadding="0" border="0" style="font-size:13px;border-spacing:0px;border-collapse:collapse;color:rgb(97,97,97);font-family:Lato,sans-serif"><tbody><tr>
<td width="100" style="padding:0px 9px 0px 0px;vertical-align:top"><img alt="Bosta" width="100" src="https://img.mysignature.io/p/9/a/6/9a64782b-e5c2-5d77-b16d-a7540958b764.png?time=1566411449" style="width: 100px; border-radius: 15%"></td>
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<tr><td><font><font color="#ff0000"><b>Dina Asaad</b></font><br><b><font color="#666666">Senior Account Manager</font></b></font></td></tr>
<tr><td style="padding:5px 0px"><font color="#666666">Bosta | Account Management</font></td></tr>
<tr><td></td></tr>
<tr><td>
<font color="#ff0000">W</font><font color="#444444">: <a href="https://bosta.co/" target="_blank" rel="noreferrer">bosta.co</a></font>
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<font><font color="#ff0000">E</font><font color="#444444">: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font><br><font color="#ff0000">P:</font></font><font color="#444444">  01066700506<br></font>
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<td align="center" style="width:20px;height:20px;border-radius:3px;background-color:rgb(234,19,4)"><a href="https://twitter.com/BostaApp" target="_blank" rel="noreferrer"><font color="#444444"><img width="12px" src="https://s3.eu-central-1.amazonaws.com/mysigmail/icons/twitter.png" alt="social-icon-twitter" style="display: table-cell; vertical-align: middle"></font></a></td>
<td align="center" style="width:20px;height:20px;border-radius:3px;background-color:rgb(234,19,4)"><a href="https://www.instagram.com/bosta.egypt/?hl=en" target="_blank" rel="noreferrer"><font color="#444444"><img width="12px" src="https://s3.eu-central-1.amazonaws.com/mysigmail/icons/instagram.png" alt="social-icon-instagram" style="display: table-cell; vertical-align: middle"></font></a></td>
<td align="center" style="width:20px;height:20px;border-radius:3px;background-color:rgb(234,19,4)"><a href="https://www.linkedin.com/company/bostaapp/" target="_blank" rel="noreferrer"><font color="#444444"><img width="12px" src="https://s3.eu-central-1.amazonaws.com/mysigmail/icons/linkedin.png" alt="social-icon-linkedin" style="display: table-cell; vertical-align: middle"></font></a></td>
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