Subject: Ticket Assigned - Conversation with mohammed salman
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 16:10:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed salman mohammed salman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed salman Bot:  Hi Mohammed Salman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9578170581 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528400904            07:20 PM, 13th Jul 
                   Aya                   Hello Mohammed , I am Aya, thank you for contacting us. how may I help you today.           07:20 PM, 13th Jul                     mohammed salman                    OK waiting           07:20 PM, 13th Jul                   Aya                   We would like to inform you that your order id under delivery and it will be delivered by the end of this day           07:21 PM, 13th Jul                   Aya                   And please accept our full apology for the delay           07:21 PM, 13th Jul                   Aya                   We will deliver your order at the soonest we can           07:21 PM, 13th Jul                   Aya                   Is there anything else may I assist you?           07:21 PM, 13th Jul                     mohammed salman                    No way please check properly one your delivery guy told me the material is in Alain...           07:22 PM, 13th Jul                     mohammed salman                    
 I put area dubai only how it goes to Alain.. I payed already its 380dhs some things           07:23 PM, 13th Jul                   Aya                   Please note that you will be contacted before delivering the order, so please arrange with the courier to deliver your items at your specified time           07:23 PM, 13th Jul                     mohammed salman                    Aya can you please lesson what my problem some of your delivery guy called me the your material is in Alain I have to come.... To Alain and collect what that mean           07:25 PM, 13th Jul                   Aya                   We will raise your concern to the concerned team, but please provide us with the exact address to you           07:25 PM, 13th Jul                     mohammed salman                    Bin shabib mall           07:27 PM, 13th Jul                     mohammed salman                    Block 4           07:27 PM, 13th Jul                     mohammed salman                    Fl
 at no 114           07:27 PM, 13th Jul                     mohammed salman                    Al qusais Bagdad street           07:27 PM, 13th Jul                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:29 PM, 13th Jul                   Aya                   We will get in touch with you at the soonest           07:29 PM, 13th Jul                   Aya                   Is there anything else may I assist you?           07:29 PM, 13th Jul                     mohammed salman                    No thanks you but I order this materials becuase for tommarow i am going too joining new company... Splash makes us disappointed that's why got frustrated please do the needfull           07:31 PM, 13th Jul                   Aya    
                Make sure that we will do our best to solve and deliver the order to your exact address, and please accept our full apology for this           07:32 PM, 13th Jul                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:32 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4615242