Subject: Note Added - [#4445636] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jul 2022 11:54:45 +0000

Hi ,    Naseem Ahmad added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4445636    Subject:  Delivery   Requester: Wa11.2019    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAMD319AF0FBC8842F39949CC95197D433F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abeg Saha</span></a>
<a id="OWAAM964635F5E23F4C8B8F797718544D6154" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vinod Sharma</span></a>
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<div class="MsoNormal">Hi <a id="OWAAM0A0F373A9C884CFD9077C05B28A22477" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">The order is packed in a single carton in Jeddah </div>
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<div class="MsoNormal">Can we get the video for the same also to check if all the orders are packed
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<div class="MsoNormal" style="text-autospace:none"><b><span style="color:black">Thanks &amp; Regards</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style="color:black">Naseem Ahmad</span></b></div>
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<div class="MsoNormal">Landmark Tower ,Dubai Marina, P O Box 25030. UAE</div>
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<div class="MsoNormal">Direct : +9714 – 5174363, Mob: +97152 – 8836876</div>
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<div class="MsoNormal">Website : <a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#0563C1">www.landmarkgroup.com</span></a>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, July 15, 2022 1:57 PM<br>
<b>To:</b> Saumik Chakrabarti &lt;[email-masked]&gt;; Ritesh Sharma &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Naseem Ahmad &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4445636] - Delivery</div>
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<div class="MsoNormal">Hi All,</div>
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<div class="MsoNormal">Any update if we can proceed with refund for missing items.</div>
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<div class="MsoNormal">Order ID: 6147038326</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2666in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDQ5MTgyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3PGGRhQg_fYb4ecjl2V-sfpHxs3MEp7k84KSL8xGtxk" data-id="2043360491820" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Saumik Chakrabarti &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 13, 2022 2:06 PM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4445636] - Delivery</div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">+ <a id="OWAAM000001" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Naseem Ahmad</span></a></span></div>
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<div class="MsoNormal">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, July 13, 2022 11:28:40 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumik Chakrabarti &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4445636] - Delivery</span> </div>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Saumik Chakrabarti</span></a>
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<div class="xmsonormal">Thanks and Regards,</div>
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<div class="xmsonormal"><a href="Centrepointstores.com" rel="noreferrer"><span style="text-decoration:none"><img width="622" height="239" style="width:6.4833in;height:2.4916in" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDQ5MTgyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JNF0eYJvoGMgL-jfsFFsdwrPw8Y2w3bwhWILG3KMucE" data-id="2043360491821"></span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 9, 2022 4:06 PM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4445636] - Delivery</div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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We appreciate your assistance with this issue.<br>
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Problem Statement: Incomplete Order<br>
Order Date: Jun 1, 2022<br>
Order ID: 6147038326<br>
Tracking ID: FP0603220001288<br>
Assistance Required: Refund Approval<br>
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Issue Description: <span style="color:#183247">The customer placed an order for 13 items but as per the customer she has only received 8 items, and as per the WH the items were shipped from our end. </span>We kindly ask you for refund approval for these items
 so this case can be resolved.</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system"> The missing items are<br>
163005116 - - Sustainable Solid Shirt with Mandarin Collar and Long Sleeves<br>
162568188 - - Sustainable Solid Palazzo Pants with Pocket Detail and Tie Ups<br>
162562147 - - Sustainable Solid Midi A-line Skirt with Button Detail<br>
161397661 - - Solid Top with Crew Neck and Cap Sleeves<br>
162568184 - - Sustainable Solid Palazzo Pants with Pocket Detail and Tie Ups<br>
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Thanks in advance.<br>
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Regards,<br>
Ziena.</span></div>
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