Subject: Note Added - [#4596430] Late click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 14:03:40 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4596430    Subject:  Late click and collect   Requester: hi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAM0F4E9E8BE52F4738A01D18EFF63D1596" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhay Kasera</span></a></div>
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<div class="MsoNormal">PFB</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, July 14, 2022 4:18 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4596430] - Late click and collect</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system">REMINDER</span></strong><span style="font-size:10.5pt;font-family:-apple-system">.</span>
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Problem Statement: Late Delivery C&amp;C<br>
Order Date : Jun 29, 2022<br>
Order ID: 6152633282<br>
Store Code: Splash21242<br>
Tracking ID: 615263328222999991<br>
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Issue Description: As per hybris the status is ready to shipped, can you please update us if the order was delivered at the store or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tawfik.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 9 Jul at 6:03 PM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C<br>
Order Date : ​Jun 29, 2022<br>
Order ID: ​6152633282<br>
Store Code: ​Splash21242<br>
Tracking ID: ​615263328222999991<br>
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Issue Description: As per hybris the status is ready to shipped, can you please update us if the order was delivered at the store or not.<br>
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Regards,<br>
Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 7 Jul at 12:07 PM
<span class="separator">, hi &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<b><span style="color:#3F3F46">Bot:
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<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>hi<br>
<b>Bot: </b>Hi Hi ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6515263382<br>
<b>Bot: </b>Looks to be an invalid order No<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6152633282<br>
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>61522633282</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, Thank you for contacting us. My name is shehanh , I will be happy to assist you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else i can assist you with?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:07 PM, 07th Jul</span></div>
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