Subject: Note Added - [#4307491] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 13:02:04 +0000

Hi ,    Mohammed Daroorah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4307491    Subject:  Feedback or suggestions   Requester: محمد القحطاني    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears </div>
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<div class="MsoNormal">As what he said the customer doesn’t have invoice.</div>
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<div class="MsoNormal">Mohammed </div>
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<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, July 13, 2022 1:45 PM<br>
<b>To:</b> Mohd Adil &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; SuchinShetty &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint Jubailgalleria &lt;[email-masked]&gt;;
 Mallmanager Jubailgalleria &lt;[email-masked]&gt;; Mohammed Daroorah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4307491] - Feedback or suggestions<br>
<b>Importance:</b> High</div>
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<a id="OWAAM7D54DBA100344BD8817FD0C922DBB549" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Mohammed Daroorah</span></a><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Any update
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<b>From:</b> Mohd Adil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 11, 2022 10:54 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuchinShetty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint Jubailgalleria &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mallmanager Jubailgalleria &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Daroorah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4307491] - Feedback or suggestions</div>
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<div class="MsoNormal"><a id="OWAAM310625" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Daroorah</span></a></div>
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<div class="MsoNormal">Please call customer and exchange the product.</div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Thanks</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Mohammad Adil</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Centrepoint - Area Manager</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">0548345683</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Monday, July 11, 2022 9:16:52 AM<br>
<b>To:</b> SuchinShetty &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Qazi Mohammed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Centrepoint Jubailgalleria &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Mallmanager Jubailgalleria &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Mohammed Daroorah &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Nusaybah Alzuman &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Mohd Adil &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Vickum Dissanayake &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> Fwd: [#4307491] - Feedback or suggestions</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Hi Team,<br>
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Kindly update us on the below as the custoemr has confirmed that the issue was not resolved. <br>
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Customer is reporting receiving different shoes in the pair they purchased from store and they are also saying the shoes are damaged. Customer is saying they do not have the invoice anymore and they wish to return. The details of the customer and store are
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Store Name: Galleria Mall, Jubail Industrial City, Centrepoint</span></div>
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<span style="font-size:10.5pt">On Sun, 19 Jun at 10:04 PM <span class="xseparator">
, SuchinShetty &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span class="xseparator"><span style="font-size:10.5pt">&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Hello team we tried to reach customer, but we got no response. Still we are trying to contact.
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<span style="font-size:10.5pt">From: Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;
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<b>Sent:</b> Friday, June 17, 2022 2:52 PM<br>
<b>To:</b> Qazi Mohammed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;; Centrepoint Jubailgalleria &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;;
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 SuchinShetty &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;; Nusaybah Alzuman &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">; Mohd Adil &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;;
 Vickum Dissanayake &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;<br>
<b>Subject:</b> Fwd: [#4307491] - Feedback or suggestions</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Kindly update us on the below as the custoemr has confirmed that the issue was not resolved. <br>
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Customer is reporting receiving different shoes in the pair they purchased from store and they are also saying the shoes are damaged. Customer is saying they do not have the invoice anymore and they wish to return. The details of the customer and store are
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Store Name: Galleria Mall, Jubail Industrial City, Centrepoint</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Customer Name: Mohammed al-Qahtani</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ahmed Omer</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 25 May at 9:02 AM
<span class="xseparator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="xseparator"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>HI Qazi,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hope you are doing well.</span><span style="font-size:10.5pt">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Could you please update on the below. We haven't heard back from the concerned yet if they contacted the customer and if the issue was resolved or not.</span><span style="font-size:10.5pt">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Thank you for your help!</span><span style="font-size:10.5pt">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Regards,</span><span style="font-size:10.5pt">
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 8 May at 5:55 PM
<span class="xseparator">, Qazi Mohammed &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="xseparator"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Team,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Could you connect with below customer and resolve his issue.</span><span style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Customer Name: Mohammed al-Qahtani<br>
 Contact Number: 0550240069</span><span style="font-size:10.5pt"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">Thanks in advance!</span><span style="font-size:10.5pt">
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