Subject: New Reply Received - Conversation with ishara
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 09:31:28 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Conversation with ishara  Ticket comment <div dir="ltr">Dear MAX Team,<div><br></div>
<div>AWAITING TO HEAR FROM YOU </div>
<div><br></div>
<div>Please call me or give an update about this matter ASAP</div>
<div><br></div>
<div><br></div>
<div>Kind regards'</div>
<div>Ishara Weerasinghe</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jul 7, 2022 at 1:05 PM Ish Wee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div class="MsoNormal" style="margin:0cm;font-size:11pt;font-family:Calibri,sans-serif">
<span style="font-size:10pt;color:rgb(0,32,96);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Dear Ms Suha Ali,</span><span style="font-size:10pt;color:rgb(0,32,96)"></span>
</div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)"> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)">Customer
Service case # 4409493</span></div>
<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(0,32,96);font-size:10pt"> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)">I am
waiting to hear from the courier company today, as we discussed.</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)">If
they do not appear at the scheduled location (as per the system), I appreciate
your assistance in checking whether it is possible to return these items to any
possible location or to pick up the parcel from the Dubai location.</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)"> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)">I
would appreciate your acknowledgement.</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)"> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)">Kind
regards</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;color:rgb(0,32,96)">Ishara
Weerasinghe</span></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, Jul 7, 2022 at 11:21 AM Ish Wee &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Max Team,<div><br></div>
<div><b><font style="background-color:rgb(243,243,243)" color="#ff0000">REMINDER</font></b></div>
<div><b style="background-color:rgb(255,0,0)"><font><br></font></b></div>
<div><b style="background-color:rgb(255,0,0)"><font><br></font></b></div>
<div><b><font style="background-color:rgb(255,255,255)"><br></font></b></div>
<div><font color="#000000" style="background-color:rgb(255,255,255)">Kind regards</font></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Jul 6, 2022 at 1:17 PM Ish Wee &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">Dear MAX Team,</div>
<div dir="auto"><br></div>
<div dir="auto">Awaiting for a favorable update please.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Kind regards </div>
<div dir="auto">Ishara Weerasinghe </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 6 Jul 2022 at 10:33 AM Ish Wee &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">RESENDING WITH MORE DETAILS</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">CAN SOMEONE PLEASE TELL ME WHAT IS WRONG WITH MY ADDRESS </div>
<div dir="auto"><br></div>
<div dir="auto">IF YOU CAN DELIVER IT TO MY PLACE HOW COME THE ADDRESS CAN BE WRONH WHEN IT IS A RETUN SHIPMENT </div>
<div dir="auto"><br></div>
<div dir="auto">SOMEONE PLEASE CALL ME ON 0523152587</div>
<div dir="auto"><br></div>
<div dir="auto">THIS VERY DISAPPOINTING SERVICE <div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1ODAxMjk0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b1Ah9Y825DfmU6sOCgsnmmajMPvQ0WaX1oaSPIak5f4" data-id="2043358012945" style="width: 462px; max-width: 100%"></div>
</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">KIND REGARDS </div>
<div dir="auto">ISHARA </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 6 Jul 2022 at 10:26 AM Ish Wee &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">Dear Max Team,</div>
<div dir="auto"><br></div>
<div dir="auto">I just received a call from the messenger he didn’t want give me his number and he was very rude to me.</div>
<div dir="auto"><br></div>
<div dir="auto">As per hime my address is wrong and he cannot come and collect the package please LOOK INTO THIS VV URGENT </div>
<div dir="auto">CAN SOMEONE PLEASE CALL ME</div>
<div dir="auto"><br></div>
<div dir="auto">THIS IS MORE THAN ONE MONTH</div>
<div dir="auto"><br></div>
<div dir="auto">HE WANTS ME TO GO AND DELIVER THIS PARCEL TO ANY STORE BUT THIS CASE IS NOW OLD MORE THAN ONE MONTH </div>
<div dir="auto"><br></div>
<div dir="auto">I NEED YOUR HELP PLEASEEEEEEEEEEEEEEEEEE</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">KIND REGARDS </div>
<div dir="auto">Ishara Weerasinghe </div>
<div dir="auto"><br></div>
<div dir="auto">
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1ODAxMjk0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.T3Fxelg5tKcjGes7px-ffo6G78okraMdfCmJVDazLXQ" data-id="2043358012944" style="width: 844px; max-width: 100%"></div>  </div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, 5 Jul 2022 at 3:08 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Ishara,<br><br>Thank you for giving us the opportunity to help you.<br><br>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br><br>Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.<br><br>We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.<br><br>Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.<br><br>Feel free to contact us for further assistance!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4409493