Subject: Ticket Assigned - Conversation with ghosia siddiqui
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 13:10:48 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghosia siddiqui ghosia siddiqui                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghosia siddiqui Bot:  Hi Ghosia Siddiqui ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551933634            12:11 PM, 30th Jun                     ghosia siddiqui                    Ok           12:11 PM, 30th Jun                   Mohammed                    Hi Ghosia, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:11 PM, 30th Jun                     ghosia siddiqui                    I just received my order number 9576109477           12:12 PM, 30th Jun                     ghosia siddiqui                    Unfortunately two Mens items that I ordered are wrong size, so I wanted to know how can I exchange with delivery           12:12 PM, 30th Jun                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:13 PM, 30th Jun                     ghosia siddiqui                    ????           12:13 PM, 30th Jun                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time           12:15 PM, 30th Jun                   Mohammed                   Is there anything else may I assist you?           12:18 PM, 30th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4561898