Subject: New comment - [#4443256] Warranty claim
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Tue, 28 Jun 2022 10:53:04 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCKW   Comment added by : Md Ansari1  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAM46EFCB606C2B4BB3A0D4D8F4F0D386C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt">Will send our team for retrieved the goods as soonest.
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<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 28, 2022 10:08 AM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;[email-masked]&gt;; Md Ansari1 &lt;[email-masked]&gt;; Arunava Mitra &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;; Homecentre &lt;[email-masked]&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;;
 Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Warranty claim</div>
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<a id="OWAAM608E3ABD16DF440FBA19B72A2B4CEED4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAMEF9BAD446CB54DA8BECAF7A3F905F1DE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
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<div class="MsoNormal">Arrange return collection as per the approval.</div>
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<div class="MsoNormal">RMA number: 1002813818</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 28, 2022 10:28 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Warranty claim</div>
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<div class="MsoNormal">Hi Akshay,</div>
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<div class="MsoNormal">Please proceed with the return. Attached is the approval.</div>
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<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
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<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NDExNDU1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gCwdIG4ESJBESTYUCrWuG55tmtm4KwKNtJTqKZ5Sim0" data-id="2043354114551" alt="facebook"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NDExNDU1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9Zm9T59sDs80Y9l3w98cvEpbtaJLnCCTgrZ_23pzXNo" data-id="2043354114552" alt="twiiter"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NDExNDU1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PqBKwDkg6ryvyUExJqEmAVaxDfaMEiUqn9BIxktoraE" data-id="2043354114553" alt="youtube"></span></a><span style='font-family:"Times New Roman",serif'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:black;text-decoration:none'><img width="20" height="19" style="width:.2083in;height:.1979in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NDExNDU1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NfGuPFCWthw5ZW4R1a0zPXjpIBIZXRPJdEmF7d4tGLA" data-id="2043354114554" alt="instagram"></span></a><span style='font-family:"Times New Roman",serif'></span>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 27, 2022 4:19 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Warranty claim</div>
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<a id="OWAAME6E02E47B94844838D0476F3281F8271" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</div>
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<div class="MsoNormal">Provide approval as per feedback from the delivery team.</div>
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<div class="MsoNormal">Order ID: 8119410616</div>
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<div class="MsoNormal">Item id : 162850358 - - Fern 3-Seater Fabric Sofa</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Thursday, June 23, 2022 5:48 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Warranty claim</div>
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<a id="OWAAM5DA3421826C6494CBB94FB37C1605C5A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>,</div>
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<div class="MsoNormal">Reminder on the below.</div>
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<div class="MsoNormal">Order ID: 8119410616</div>
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<div class="MsoNormal">Item id : 162850358 - - Fern 3-Seater Fabric Sofa</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Tuesday, June 14, 2022 12:10 AM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Warranty claim</div>
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<div class="MsoNormal">Hi <a id="OWAAM606CE1A0C2734C3AA4CC565485C50E4F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
<a id="OWAAM4BAF56E0916340ADB0931089FF4B55E5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmed Ali MohamedAttala Abdel Salam</span></a>
<a id="OWAAM7F06110F4CB745F1886E7E889F0C3245" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Reminder to resolve this issue at the earliest. No update on child ticket 4353391 after Jun 7.</div>
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<div class="MsoNormal">Order ID: 8119410616</div>
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<div class="MsoNormal">Item id : 162850358 - - Fern 3-Seater Fabric Sofa</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 3, 2022 11:30 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Warranty claim</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Akshay Berry,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Warranty claim</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> Hi Team,<br>
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Problem Statement: Damaged Item, no response on child ticket </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date: Dec 16, 2021<br>
Order ID: 8119410616<br>
Tracking ID: 17951338119410616</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item id : 162850358 - - Fern 3-Seater Fabric Sofa<br>
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Please see the attached image of the sofa where you can see the stitch has broken and the sponge and filling inside have started coming out. The fabric of the sofa has a lot of knitting over it in <br>
Please kindly check on this concern and fix the issue on priority.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4443256" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4443256</a>
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